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MR1100 Failed to update Firmware. Now it wont boot.

Tinteex
Aspirant

MR1100 Failed to update Firmware. Now it wont boot.

I bought a M1 April 10th 2019 in Taiwan. 3 Weeks Ago it asked me to update it.  Sadly it got stuck and shut down. Now when it boots, it will forever say "Updating Device" "Please do not power off"

Its very frustrating since this Modem is bought recently.

How can i fix this Problem?

Pressing the reset button does nothing.

i NEED this modem for my daily work! I would really appreciate help to make it work again.

Model: MR1100|Nighthawk M1 Mobile Router
Message 1 of 8
Tinteex
Aspirant

Betreff: MR1100 Failed to update Firmware. Now it wont boot.

can nobody help?

Message 2 of 8
Blanca_O
NETGEAR Employee Retired

Re: Betreff: MR1100 Failed to update Firmware. Now it wont boot.

Hi @Tinteex

 

Welcome to NETGEAR Community!

 

Please remove the SIM card, press the reset button for longer than 5 seconds until you see a change in the LED then let go. 

 

Regards,
Blanca
Community Team

 

Message 3 of 8
Tinteex
Aspirant

Re: Betreff: MR1100 Failed to update Firmware. Now it wont boot.

Hello Bianca.

 

Thank you for your reply, however i stated in my opening post already, that i tried the reset button , it did not work.

 

Edit :  I attached a foto for you to see.

 

things i tried

 

- try reset button with and without simcard

- try reset button with and without battery (using usb cable)
- try to connect it to my pc via usb

- try to see if maybe the wifi still works and just the interface is bugged (sadly no)

 

 

Please note that the top right LED is never blinking.

 

I hope theres a solution, i bought 2 of these modems in april 2019, the other one is working fine.

kind regards.

Message 4 of 8
JohnPeng
NETGEAR Expert

Re: Betreff: MR1100 Failed to update Firmware. Now it wont boot.

Where are you located? The device has to be returned for repair

Model: MR1100|Nighthawk M1 Mobile Router
Message 5 of 8
Tinteex
Aspirant

Re: Betreff: MR1100 Failed to update Firmware. Now it wont boot.

I am in Taiwan

Message 6 of 8
Tinteex
Aspirant

Re: Betreff: MR1100 Failed to update Firmware. Now it wont boot.

Any news ? 😭
Message 7 of 8
Blanca_O
NETGEAR Employee Retired

Re: Betreff: MR1100 Failed to update Firmware. Now it wont boot.

Hi @Tinteex

 

Per @JohnPeng 's post, the device needs to be replaced. This is a hardware issue. 

 

Regards,
Blanca
Community Team

Message 8 of 8
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