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Forum Discussion

saj3417's avatar
saj3417
Aspirant
Feb 28, 2020
Solved

***MR1100-NSA100 : FYI T-Mobile customers ***

This is regarding tech support case number: 42350449   I purchased an unlocked Netgear MR1100-100NAS late December 2019, that had some weird battery charging issues but nothing to be concerned abou...
  • BlightedTalon's avatar
    BlightedTalon
    Mar 02, 2020

    I have a post liniking to a way to force the downgrade if you are a bit tech savy it is easy enough check my post about 12.06.11 burning through battery, and you will find a link to a post detailing how to forcce downgrade.

RedRaider's avatar
RedRaider
Aspirant
Mar 14, 2020

John, I have purchased a LB 1120 and it works great. I believe the issue is most deffinitely the Firmware with the MR1100. Just like everyone in this feed is saying. Thanks

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Mar 14, 2020
RedRaider wrote:

John, I have purchased a LB 1120 and it works great. I believe the issue is most deffinitely the Firmware with the MR1100. Just like everyone in this feed is saying. Thanks

Please refer to this community post on the T-Mobile disconnection issue.

"

Re: broadband disconnected

Problem found.

My hotspot has been running on the T Mobile system as a tablet. (T Mobile set it up when I bought it)

 

With the firmware update, the system realized it was a hotspot instead of a tablet. The T Mobile engineer I was working with changed my line to a hotspot data line and the device starting communicating right away.

 

If your hotspot is still not working you are on a tablet or phone type line and you will have to change your line type and T Mobile plan (at a lot more money).

 

Many thanks to John Peng for his assistance."

 

LB1120 and M1 may have different category on T-Mobile network. That is why the SIM can work on LB, but not on M1.

 

Thanks

  • RedRaider's avatar
    RedRaider
    Aspirant
    Mar 14, 2020

    A easy option to downgrade the firmware to 12.05.05.00_00 would be great. Does Netgear have any options for us to easily downgrade the firmware back to 12.05.05.00_00? 

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Mar 14, 2020

    Can someone in this forum confirm that after they downgraded to 12.05.05.00 and their SIM card started working again?

     

    If so, we will take a look on this.

     

    Thanks

  • RedRaider's avatar
    RedRaider
    Aspirant
    Mar 14, 2020

    John, in multiple feeds people have confirmed that downgrading to 12.05.05.00_00 has fixed the issue. My MR1100 was working great on Tmobile until I upgrade the firmware. The moment I upgraded the firmware I was unable to connect to Tmobile. Please fix this item, that would be absolutely great to allow us to easily downgrade the firmware, I am a long time Netgear customer. Thank you 

  • BlightedTalon's avatar
    BlightedTalon
    Star
    Mar 14, 2020
    John, I mean mine works kinda on latest firmware but works way better on 12.05.05. to The rest k will try to post Instructions on downgrading here a bit later after I finish a clean up from a water leak.