× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Nighthawk M6 Pro Unlocked Hotspot 5G mmWave
Reply

MR1100 broadband disconnect

joepgal
Aspirant

MR1100 broadband disconnect

I had to do a factory reset on this device and now when it comes back up, will not connect keep getting broadband disconnected. This is on a Cricket network, not Tmobile. I have the latest firmware, I have changed to LTE instead of auto. I am not sure what else to try

Model: MR1100|Nighthawk M1 Mobile Router
Message 1 of 4
JohnPeng
NETGEAR Expert

Re: MR1100 broadband disconnect

Did you try to set up the correct APN for your SIM card?

 

Thanks

Message 2 of 4
joepgal
Aspirant

Re: MR1100 broadband disconnect

That was the issue. It had an AT&T apn in there. Thought that since AT&T owns cricket, that was correct one. I added cricket and connected immediately. Thank you
Message 3 of 4
JLucky
Aspirant

Re: MR1100 broadband disconnect

I have installed an EE SIM card but it’s saying mobile broadband disconnected. I have done a reset.
Any ideas for someone with basic tech knowledge gratefully received.
Model: MR1100|Nighthawk M1 Mobile Router
Message 4 of 4
Discussion stats
  • 3 replies
  • 980 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi 770 Series