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Re: MR1100 does not finish booting

MR1100User
Aspirant

MR1100 does not finish booting

Hello,

 

I left my MR1100 on overnight and it powered off while I was using it in the morning. Now it fails to boot up past the on screen "NETGEAR" text/logo. I've tried various combinations of the hardware reset button (5 seconds and 10 seconds), removing to reinserting the battery, not using the battery, holding the normal power/top button etc. Nothing seems to reset the device back to working condition. If it helps, the LED is solid amber (not blinking). Any help would be great. Thanks!

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 1 of 4
Blanca_O
NETGEAR Moderator

Re: MR1100 does not finish booting

Hi MR1100User, 

 

Welcome to NETGEAR Community! 

 

- Can you still access MR1100 admin page? 

- Can you still see the WiFi network? 

- Did you recharge the battery from a wall socket? from a USB port? 

- Where did you purchase the unit? 

 

Regards, 
Blanca 
Community Team

Message 2 of 4
MR1100User
Aspirant

Re: MR1100 does not finish booting

The admin page is inaccessible and the Wi-Fi network is unavailable. I've tried recharging the battery from various USB sockets ("wall" or otherwise). That seems to work, but not charge status is presented on the display. I bought the unit from AT&T's website and they're already shipping out a replacement unit. I just wanted to see if Netgear knew of any advanced debugging/recovery tricks.

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (US)
Message 3 of 4
Blanca_O
NETGEAR Moderator

Re: MR1100 does not finish booting

Hi MR1100User, 

 

It seems to be a hardware problem on the unit. 

 

Regards, 
Blanca 
Community Team

Message 4 of 4
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