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Re: MR6450-100EUS only connects 4G service

W1lliam
Virtuoso

MR6450-100EUS only connects 4G service

Is it MR6450-100EUS FW NTGX65_12.01.05.00 still under developing? Same SIM card, same spot, MR5200-100EUS, with FW NTGX55_12.04.17.00 can connect 5GNR service but MR6450 doesn't, only 4G+

 

Any tweaks, or settings are required to make it work for 5GNR service?

Message 1 of 15

Accepted Solutions
JohnPeng
NETGEAR Expert

Re: MR6450-100EUS only connects 4G service


@W1lliam wrote:
@JohnPeng

Is there any planned schedule for FW update which can resolve this issue?

The internal testing is ongoing and the maintenance release to address the issue will be released around 7/21.

 

Thanks

View solution in original post

Message 11 of 15

All Replies
W1lliam
Virtuoso

Re: MR6450-100EUS only connects 4G service

@JohnPeng the FW info shown in model.json is "MR Beta Release 2: FW 12.01.05.00 / PRI 01.07" is this something that Netgear still under developing for MR6450?

Message 2 of 15
JohnPeng
NETGEAR Expert

Re: MR6450-100EUS only connects 4G service

MR6450-100EUS has been launched. Your FW is old. Could you please send me a model.json file to check at jopeng@netgear.com?

 

Thanks

Message 3 of 15
W1lliam
Virtuoso

Re: MR6450-100EUS only connects 4G service

@JohnPeng sent my model.json file, please help to check, thanks

Message 4 of 15
Orchiz
Guide

Re: MR6450-100EUS only connects 4G service

I have the same question and the same problem.
Is there an update?

Message 5 of 15
JohnPeng
NETGEAR Expert

Re: MR6450-100EUS only connects 4G service


@Orchiz wrote:

I have the same question and the same problem.
Is there an update?


Could you please provide a model.json file and send email to me at jopeng@netgear.com?


- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

 

Thanks

John

Message 6 of 15
talentctw
Aspirant

Re: MR6450-100EUS only connects 4G service

It is almost 2 month passed, will there be any schedule plan for the firmware update about this problem?

Message 7 of 15
JohnPeng
NETGEAR Expert

Re: MR6450-100EUS only connects 4G service


@talentctw wrote:

It is almost 2 month passed, will there be any schedule plan for the firmware update about this problem?


Could you please provide a model.json file for me to check. This may not be device. Most likely, it is the SIM subscription issue.

 

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

 

You can email to me at jopeng@netgear.com. Please mention your Community ID for easy tracking.

 

Thanks

John

 

Message 8 of 15
W1lliam
Virtuoso

Re: MR6450-100EUS only connects 4G service

@JohnPeng

Is there any planned schedule for FW update which can resolve this issue?
Message 9 of 15
Orchiz
Guide

Re: MR6450-100EUS only connects 4G service

In this forum you rarely get answers, mostly just queries.
Message 10 of 15
JohnPeng
NETGEAR Expert

Re: MR6450-100EUS only connects 4G service


@W1lliam wrote:
@JohnPeng

Is there any planned schedule for FW update which can resolve this issue?

The internal testing is ongoing and the maintenance release to address the issue will be released around 7/21.

 

Thanks

Message 11 of 15
W1lliam
Virtuoso

Re: MR6450-100EUS only connects 4G service

@JohnPeng

Thanks for the update, looking forward to the release.
Message 12 of 15
W1lliam
Virtuoso

Re: MR6450-100EUS only connects 4G service

Hi @JohnPeng ,

 

  Just got my MR6550-100PAS and found it has same problem as MR6450-100EUS, only connecting at 4G LTE and no NR5G service, should be the same cause, would you please also help to take a look at this? If you need me to provide any information, please do not hesitated to contact me, thanks

 

PS. Actually MR6110-1TLAUS/MR6500-1TLAUS (all supporting n78) also can't support NR5G service here in Taiwan, should be all on same cause as MR6450-100EUS.

 

Regards,

William 

Message 13 of 15
JohnPeng
NETGEAR Expert

Re: MR6450-100EUS only connects 4G service

@W1lliam Could you please advise which carrier you are using with the MR6550? If possible, could you please send me the model.json file at jopeng@netgear.com?

 

I can set the device to upgrade to our next MR release candidate. You can help to verify whether the issue can be resolved.

 

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

 

Thanks

 

John

 

Message 14 of 15
W1lliam
Virtuoso

Re: MR6450-100EUS only connects 4G service

With new FW NTGX65_12.01.31.00 upgraded, MR6450-100EUS is now running NR5G service without problems, thanks @JohnPeng to drive this change for users who needs this.

Message 15 of 15
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