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MR6450 and MacBook M2 don't connect on 6GHz

jraffel
Aspirant

MR6450 and MacBook M2 don't connect on 6GHz

Hi Netgear,

 

I got the new MR6450 and a new MacBook Pro M2 both are able of Wifi 6e on 6GHz (tested that with other devices) but they just don't work together on Wifi 6e 6GHz. Why?

 

Cheers Jörn

 

NTGX65_10.04.25.00

macos 13.2.1 (22D68)

Message 1 of 24
plemans
Guru

Re: MR6450 and MacBook M2 don't connect on 6GHz

So everything but the macbook works on the 6ghz?

Seems to point a finger at some setting on the macbook causing issues. 

did you contact apple?

Message 2 of 24
jraffel
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

No actually the MacBook Pro works totally fine with a AXE5400 Tri-Band Gigabit Wi-Fi 6E Router. Insane DL speed and nice Ping.

Message 3 of 24
plemans
Guru

Re: MR6450 and MacBook M2 don't connect on 6GHz

So then I'm confused what issue you're having. 

A little more clarity might help for what the issue is. 

Message 4 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

I'm experiencing the same. 

MacBookPro M2 works perfectly with my WIFI 6E rooter at home.

But the same MacBookPro with Nighthawk M6 Pro MR6450 (bought in France) doesn't even see the WIFI6 signal...

Please help.

Message 5 of 24

Re: MR6450 and MacBook M2 don't connect on 6GHz


@Mouze64 wrote:

But the same MacBookPro with Nighthawk M6 Pro MR6450 (bought in France) doesn't even see the WIFI6 signal...

 


Are you familiar with this?

 

NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

Message 6 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

I have the issue with macOS and not iOS nor iPadOS, but I’ll try
Message 7 of 24
W1lliam
Virtuoso

Re: MR6450 and MacBook M2 don't connect on 6GHz

Tried with NTGX65_12.01.05.00 with Dell laptop (installed Intel AX210) has no issue with WiFi6E connection, works as expected. You might want to upgrade your FW over latest version

Message 8 of 24

Re: MR6450 and MacBook M2 don't connect on 6GHz


@W1lliam wrote:

Tried with NTGX65_12.01.05.00 with Dell laptop (installed Intel AX210) has no issue with WiFi6E connection, works as expected.


A lot of problems reported here with 6 GHz wifi have been down to the drivers for the WiFi. Dell and Mac are completely different.

 

I still think that @plemans was on the right track.

 

Message 9 of 24
W1lliam
Virtuoso

Re: MR6450 and MacBook M2 don't connect on 6GHz

Suggest to have MR6450 landed on PSC channel to see if that improves, I am having 2.4+6G set to WiFi profile
Message 10 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

On MacOS take out the "limit IP tracking" is only possible when you are connected to the WIFI network...

Here the issue is that the WIFI6E from M6 PRO MR6450 is not even visible...

So this solution is not applicable.

Message 11 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

I have the NTGX65_12.01.05.00

PRI 01.07

 

Nothing newer available

Message 12 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

Which track you're referring to ?

 

 

Message 13 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

I'm with 2.4 and 6 

It's in VHT 160 for 6 = not visible

I tried VHT80 = same problem

I tried in HT40 = same problem

 

No other option available 

Message 14 of 24
W1lliam
Virtuoso

Re: MR6450 and MacBook M2 don't connect on 6GHz

What channel you did for MR6450? Mine is working set on Auto and 37 (PSC channel), for VHT160

Message 15 of 24
ArodiDalpz
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

Hi @Mouze64 ,

 

Do you have the power adapter plugged in whilst you are trying to use the 6GHz band?

Message 16 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

I tried both (with or without power plugged)

Message 17 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

Channel is on auto for VHT6O

But there is no parameter "PSC Channel" 

Message 18 of 24
W1lliam
Virtuoso

Re: MR6450 and MacBook M2 don't connect on 6GHz

CH37 is PSC channel, you can try to set the channel
Message 19 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

I set channel 37 for 6 GHz, but still not visible. Only 2.4 Ghz is visible.

 

I also tried to wait more than 15' and nothing appears...

Message 20 of 24
W1lliam
Virtuoso

Re: MR6450 and MacBook M2 don't connect on 6GHz

Let me check on packets sent by MR6450 and Netgear RAXE500 to see if anything different which might be causing such problem, stay tuned.  

Message 21 of 24
W1lliam
Virtuoso

Re: MR6450 and MacBook M2 don't connect on 6GHz

Two possible difference, from its beacon frame, MR6450 default country code is not US, not sure if that is playing a role here. The second, its TX Power envelope has something wrong, tag length was wrong, as below -

 

Tag: Tx Power Envelope
Tag Number: Tx Power Envelope (195)
Tag length: 5
Tx Pwr Info: 0x53
.... .011 = Max Tx Pwr Count: 3
..01 0... = Max Tx Pwr Unit Interpretation: Unknown (2)
01.. .... = Reserved: 1
Local Max Tx Pwr Constraint 20MHz: 30.0 dBm
Local Max Tx Pwr Constraint 40MHz: 30.0 dBm
Local Max Tx Pwr Constraint 80MHz: 30.0 dBm
Local Max Tx Pwr Constraint 160MHz/80+80 MHz: 30.0 dBm
Tag: Tx Power Envelope
Tag Number: Tx Power Envelope (195)
Tag length: 9
[Expert Info (Error/Malformed): VHT TX PWR Envelope IE length 9 wrong, must be >= 2 and <= 5]
[VHT TX PWR Envelope IE length 9 wrong, must be >= 2 and <= 5]
[Severity level: Error]
[Group: Malformed]
Tag: Tx Power Envelope
Tag Number: Tx Power Envelope (195)
Tag length: 9
[Expert Info (Error/Malformed): VHT TX PWR Envelope IE length 9 wrong, must be >= 2 and <= 5]
[VHT TX PWR Envelope IE length 9 wrong, must be >= 2 and <= 5]
[Severity level: Error]
[Group: Malformed]

 

Need to get Netgear staff to check with their internal team

Message 22 of 24
Mouze64
Aspirant

Re: MR6450 and MacBook M2 don't connect on 6GHz

I've sent your message to Support but they didn't answer.

 

They called me today to test all 6GHz channel (instead of 'auto'). With the new update there are less channels available.

 

But the WIFI6 remains invisible... 😞 

 

 

 

 

 

Message 23 of 24
W1lliam
Virtuoso

Re: MR6450 and MacBook M2 don't connect on 6GHz

It might need Netgear engineering team to get a Mac machine to verify on why it is not working
Message 24 of 24
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