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Forum Discussion

Cxris's avatar
Cxris
Follower
Jan 22, 2020

Mobile Broadband Disconnected Firmware 12.06.08.00

The new update caused "Mobile Broadband Disconnected" to show up on my router and now only connects to 3G on T-Mobile with no working internet. is anyone else having these issues?
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 23, 2020

Please advise the SKU name of your device. 

 

Please provide some detailed information on the issue. When the issue happens, could you please help to capture a modem.json log for us to check?

 

Please follow the steps below:

Step 1: Open 192.168.1.1 on your browser.

Step 2: Input the account and password if necessary (admin/password)

Step 3: type 192.168.1.1/model.json

Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.

Step 5: Save the text file as model.json_log.txt

Step 6: Submit the Log file

Thanks for your help on this.

 

If we have a fix for the issue, would you like to help us to verfiy?

  • GPeoples's avatar
    GPeoples
    Aspirant
    Feb 25, 2020

    SKU MR1100-100NAS

    Can you help me get connected to the T-Mobile network.  We reset the router with Netgear support and have a set APN to b2b.static.  

    Please see log file attached. 

  • Jpolitron14's avatar
    Jpolitron14
    Aspirant
    Mar 12, 2020
    Where do we submit the log file?
    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Mar 12, 2020
      Jpolitron14 wrote:
      Where do we submit the log file?

      Please send a private message to me with the logs.

       

      Thanks

       

    • ken1944us's avatar
      ken1944us
      Aspirant
      Mar 23, 2020

      Did you every get connected with T-Mobile?

  • Brandidowden's avatar
    Brandidowden
    Aspirant
    May 08, 2020
    I’m not tech savvy so don’t understand what ur saying to do. My nighthawk all of sudden say “mobile broadband disconnected” and I don’t think or know if it was because of an update. Is there somethin I can do? Or do I need a new sim ?
    • RaineTensai's avatar
      RaineTensai
      Tutor
      May 08, 2020
      Brandidowden wrote:
      I’m not tech savvy so don’t understand what ur saying to do. My nighthawk all of sudden say “mobile broadband disconnected” and I don’t think or know if it was because of an update. Is there somethin I can do? Or do I need a new sim ?
      I don't know if your situation is the same as mine, but I had an unlimited AT&T plan that had been grandfathered in, and was using it for my main source of internet. AT&T thought it was an ipad with an unlimited plan, but the sim card was actually in a mobile hotspot router. This worked for a long time. After much investigation, I learned that AT&T has been terminating these grandfathered accounts. It was nice while it lasted. I now pay twice as much for the same service.