Mobile Broadband Disconnected Firmware 12.06.08.00

[Cxris]

The new update caused "Mobile Broadband Disconnected" to show up on my router and now only connects to 3G on T-Mobile with no working internet. is anyone else having these issues?

[JohnPeng]

Please advise the SKU name of your device. 

Please provide some detailed information on the issue. When the issue happens, could you please help to capture a modem.json log for us to check?

Please follow the steps below:

Step 1: Open 192.168.1.1 on your browser.

Step 2: Input the account and password if necessary (admin/password)

Step 3: type 192.168.1.1/model.json

Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.

Step 5: Save the text file as model.json_log.txt

Step 6: Submit the Log file

Thanks for your help on this.

If we have a fix for the issue, would you like to help us to verfiy?

[smunro622]

Same issue with the NTGX50C_12.06.08.00 I am trying to revert to a older firmware. I have 2 different SIM cards and get the same error

[JohnPeng]

Could you please provide the modem.json log following the instructions in the thread?

Thanks

[Safwa009]

I am having the same exact issue with my M1

SKU: MR1100-1TLAUS.

FIRMWARE: NTG9X50C_12.06.08.00

[JohnPeng]

You are using Telstra device. Could you please let me know which carrier you are using right now?

Thanks

[Safwa009]

Saudi Telecom Company (STC)

[JohnPeng]

Thanks for the information.

For your disconnection issue, please follow the steps below to check.

1. Contact the carrier to get the correct APN information and add it using WebUI.

2. If the correct APN has been correctly configured and the device still can't connect. Please make sure your SIM card can work in a phone

3. If Step 1 and Step 2 are all correct, most likely your carrier blocks the devcie to be used in their network. Please try a different carrier.

Regards

John

[JohnPeng]

Please provide your device's SKU name and carrier you are using

Thanks

[Safwa009]

SKU: MR1100-1TLAUS.

STC (Saudi Telecom Company)

[Safwa009]

Any update??

[JohnPeng]

Did you check you have correct APN setup?

Thanks

[Safwa009]

Yes I did and I have put the SIM in another router and the LTE is working perfectly

[JohnPeng]

Can you capture a screenshot of the APN setup page?

Thanks

[nickrod518]

I have the same issue with my AT&T branded M1. I use T-Mobile and starting a few weeks ago it just stopped being able to connect to data. I verified the SIM works in another device and I even tried a different working T-Mobile SIM in the M1 and it gave the same behavior ("Mobile Broadband Disconnected"). I tried factory resetting the router and I even tried buying an identical replacement router and got the same issue. My router has SKU 6420B, Model MR1100-2A1NAS, and Firmware NTG9X50C_12.02.06.01. Would be awesome if whatever change was invoked by Netgear/T-Mobile could be undone as it's rendered my router useless.

[Ksa3344]

Sadly
STC & MOBILY have banned all its LTE bands on most routers your only way is to change your router IMEI to a phone IMEI .

It might be a solution for the guys using ATT .

[Safwa009]

Even mobily have done the same and I think the best way to do it is to keep knocking on their doors till someone listens “if”

[Ksa3344]

Infact they are denying it ,but its obvious to all.

[JohnPeng]

As I said, this is not a device issue. This is due to carrier blocking.

Thanks

[JohnPeng]

This is really blocked by T-Mobile in your case. Our release doesn't block you to use AT&T or T-Mobile.

Thanks

[GPeoples]

SKU MR1100-100NAS

Can you help me get connected to the T-Mobile network.  We reset the router with Netgear support and have a set APN to b2b.static.  

Please see log file attached. 

[Jpolitron14]

Where do we submit the log file?

[JohnPeng]

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@Jpolitron14 wrote:
Where do we submit the log file?

---

Please send a private message to me with the logs.

Thanks

[ken1944us]

Still no connection T-Mobile.  Data Disconnected.  Have new Nighthawk and a new T-Mobile sim card and still same thing.  Been since January with no connection. Disenhartening since this is not a cheap model.