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Forum Discussion
Mr6500
I'm having issues connecting my modem to my chrome book and roku TV. Also the network will not show up on my Lenovo and hp laptop unordered for me to connect to those as well.
Hi Jeremyl2663,
Welcome to NETGEAR Community!
May we please know the device SKU (e.g. MR6500-1A1NAS)? This can be checked on the box of the product or on the barcode label
What is the firmware version?
To clarify, no wireless devices can detect the WiFi network. Is that right?
On the Mobile router LCD screen, please check the WiFi status if it say Off or disabled.
Kindly wired a computer to the mobile router to confirm if Internet connection is working.
Regards,
Blanca
Community Team
MR6500-1A1NAS
SKU is 6238D
Firmware is NTGX65_10.01.31.01
No devices are picking up the SSID’s even when I tried the guest account, last night I tried hooking an Ethernet cable from it and I was still getting nothing
SKU is 6238D
Firmware is NTGX65_10.01.31.01
No devices are picking up the SSID’s even when I tried the guest account, last night I tried hooking an Ethernet cable from it and I was still getting nothing
Hi Jeremyl2663
Both wired and wireless connection are not working. Have you tried factory resetting the device?
Kindly call you Internet provider to confirm that your account is activated and that no other Internet connections are active. Please make sure as well that the micro SIM card is active and enabled with data services.
Regards,
Blanca
Community Team- I’ve tried all of that and still nothing is working, I just went ahead and ordered another unit
Sorry for the inconvenience.
For MR6500, our of box, the device is set to 5Ghz WiFi only. You can change the WiFi profile to dual band or 2.4Ghz band and see whether your devices can find the SSID of the M6.
If your laptops support 5GHz WiFi, but they can't see the SSID from the device, please advise your laptops' brand and model.
To enable ethernet, please change the Power Manager profile to Performance. By default, ethernet port is disabled.
Thanks