My M1 connects only to google.com

[forrestf]

I'm stuck.

I've got a new M1 router with a T-Mobile SIM in Mexico. The SIM works here in a Jetpack hotspot. In the M1, connected via WiFi to either my laptop or my cellphone, I cannot reach any internet sites *except* google.com, which allows me to perform searches (i.e. not cached).

The only two things I've changed on the router are the admin password and enabling "allow roaming data".

During a couple of hours (!) on the phone with netgear support, we tried fiddling with the DNS server addresses, after which he pronounced the M1 defective and asked me to exchange it.

I brought this with me to Mexico, exchanging it is going to be costly in time and $, and I'd like to see if anyone here has any other ideas before I do so.

Regards,
Forrest

[FURRYe38]

Netgear has set up a community forum specifically for the Mobile Router products. Most of the people who watch that forum are more likely to have experience with mobile routers and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/bd-p/aircard

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you

[JohnPeng]

Could you please advise the SKU of your M1, MR1100-100NAS or MR1100-2A1NAS?

Thanks

John