Netgear 785 - stuck in 'shutting down'

[francismartens]

This little device was a gem - always working.  Since yesterday, after bringing up the device it immediately goes into 'shutting down' mode

I have been looking at the different posts on this subject in this community but didn't find a conclusive action.

What should I do to make it a gem again ?

Thanks

[DarrenM]

Hello Francismartens

Have you tried a factory reset? If you still can not get the device to boot and it is still under warranty I suggest contacting support.

http://www.netgear.com/support/contact.aspx

DarrenM

[francismartens]

Hi,

Pressing the navigation and power buttion as detailed in 
https://kb.netgear.com/25853/How-do-I-reset-my-AirCard-785-to-factory-default-settings

is not helping neither.

Unless there is another way to do a factory reset, I will have to contact support.

Thanks anyway

Francis