Netgear 810 update

[akido]

Netgear 810 unlocked
I often check the device touch screen for a chance to get a new update to resolve the many issues I suffer from,but sadly nothing in the air ,wonder how netgear a networking company commit so silly mistake
I hope an urgent update looks the light the quickest way

[stevesw · Accepted solution]

The release is still on track for Mar 20.

Steve

[TeeJay74]

I have noticed occasional reboots without reason, propably a firmware bug. I have retail version AC810-100EUS.

Firmware Version:
NTG9X40C_11.14.07.00
Firmware Build Date:
2016/02/23

I know newer firmware's do exist like AC810-100EUS_23112817_NTG9X40C_11.15.01.00_00_EMEA_002.001_000

This is not publicly available`, why not ?

High end devices need better after sales support and firmware upgrades. That should be completely clear to Netgear R&D. Customers expect better service.

[akido]

Hi teejay


Can you share the non official update link

[TeeJay74]

I do have an slow upload issue too and I do not have direct link to newer firmware. Netgear should review this update policy, "Check update"-function does not find this newer version.

[TeeJay74]

I do have an slow upload issue too and I do not have direct link to newer firmware. Netgear should review this update policy, Check update-function does not find this newer version.

[akido]

Can u tell me then how u got touch with the new update 11.15.01 ??

[TeeJay74]

I discussed directly with Netgear system engineer.  I do not leave no stones unturned when I am looking for important answers.

[kirayamto]

I have same problem in netgear AC810-100EUS.
Firmware Version:
NTG9X40C_11.14.07.00
Firmware Build Date:
2016/02/23
I try to contact netgear support staff but not any good way to solve problem .I feel very disappoint.why netgear cannot update firmware to solve problem???

[kirayamto]

[akido]

i used huawei hotspots before like E5372 and E5570 they have good support as to regular updates ,am astonished how netgear pays no attention do its devices 

[TeeJay74]

I have to discuss with my direct contact with this firmware update availability policy. Customers deserve better. Things can change.

[kirayamto]

Hello,

Thank you for contacting NETGEAR Email support.

As per the serial number of your device, we were able to identify that your unit is not a retail product. This type of unit is engineered / customized based on the needs of an Internet Service Provider and can only be obtained through them. This means that the support including the replacement / return should be handled through the Internet Service Provider which the product was obtained .

Please be informed that we do not have any firmware for your device.

Thank you for choosing NETGEAR.

Regards,
NETGEAR Support Expert

I try to find support just give me this respon . very angry and i give cannot connect 127.0.0.1 picture for netgear support but they never want to help me .sigh....

[kirayamto]

i buy from hong kong ,netgear agent replace new one for me already but still have problem ,why they cant direct update finish this issue??

[TeeJay74]

This may sound pretty incredible but they may have done false serial number identification. They did it with me too, then I alarmed some managers and they arranged my direct system engineer contact. This very professional engineer did the correct serial number and firmware identification saying I have retail version and verified the LTE Category 11(256-QAM)support. If you dare to tell me your device serial number, I could try to re-check it that another way.

[TeeJay74]

In my case this false identification was first made two times !

[kirayamto]

no problem i can give the code just let him know this problem Severity

[kirayamto]

I have endured the speed of instability 

i hope anyone can give me support /.\

[TeeJay74]

I discussed with this engineer some minutes ago. My question considering this update policy linked with this discussion thread is forwarded to Retail department. So let's stay tuned for some answers.

[akido]

Thanks teejay for ur interest in serving us.let's hope together netgear would wake up from its deep sleep

[kirayamto]

how long can be get update ? they can provide timetable?

[TeeJay74]

Please remember now it is weekend and we are not the only people in the world who have question on Netgear queue. I expect answers during next week.

[akido]

I diagree with u logically netgear has different units each of them is specialized in special tasks and special devices and therefore has it's own support

[kirayamto]

I believe there should be a lot of AC810S owners have problems with us, hoping to resolve as soon as possible

[TeeJay74]

Highly probably just like you said. This Qualcomm LTE technology inside these Netgear devices is the best in the world. That's why we chose Netgear. We expect software inside Netgear devices to perform best possible way, that's for sure.

[kirayamto]

I have directly contact the NETGEAR Hong Kong agent, hoping to have a solution