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Forum Discussion
Netgear Nighthawk m6 pro mr6500 issues
We recently upgraded to this modem/router to access AT&T 5g network. We are experiencing the following problems. WIFI constantly/randomly drops out and we need to reboot the router to get the wifi ...
I have the same set up and same problem. Have new MR6500 that drops internet and have to unplug and reboot to reconnect to cell service
We have updated firmware and the version is now ntgx65_10.04.22.00 but issue continues.
Is there a fix or should I return and go with another brand?
M6 is an unfinished product that is being sold at premium price. You, and I, were fooled by Netgear. We wasted our money.
at this point i have to agree. netgear tells me it is my carriers issue
CDW2021 wrote:
at this point i have to agree. netgear tells me it is my carriers issue
Please explain your network setup with the device. I think you are using AT&T MR6500.
When the device drops data connection next time, could you please capture a model.json file for me to check?
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks
Just an update on this. WE worked with AT$T plus Netgear and replaced our M6 Pro. We have gotten the most recent updates to the M6;s firmware but we are still having issues.
- We get the overheating message!
- We tried to run the M6 without the battery, but it will not boot up after we remove the battery. It seems to be in a loop and the Netgear screen just flashes. We want to run in AC only mode for the faster ether net port.
- I have not re-enabled the Wi-Fi. As mentioned, we purchased an Orbi system and hove it up and pretty stable without issues.
~Not sure what else I can do to try to find a solution to the AC only mode not working.