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Forum Discussion

galvesribeiro's avatar
galvesribeiro
Tutor
Apr 24, 2023

Night hawk m6 mr6150 error

Hello folks! Just got my brand new Nighthawk M6 5G unlocked hotspot (MR6150) from Netgear store on Amazon (https://www.amazon.com/dp/B0BGV79FHT?ref=ppx_yo2ov_dt_b_product_details&th=1). The initial ...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Apr 26, 2023

Yes. I received the file. Sorry for the delay. I am checking and will get back to you soon.

 

Thanks

John

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Apr 26, 2023

From the model.json file, I couldn't see any obvious issues.

1. Roaming data is enabled on MR6150

2. APN settings looks good. (Could you please try playing with authentication type from PAP to CHAP or remove authentication altogether)

3. The device does see LTE B3, but it couldn't connect to it. 

 

Things to check further:

1. The SIM plan doesn't support MR6150. Could you please advise which plan you get?

2. Try to enable mobile hotspot mode on your Iphone or IPad and see whether you can connect to your IPhone or IPad WiFi

 

Thanks

  • galvesribeiro's avatar
    galvesribeiro
    Tutor
    Apr 26, 2023

    > Could you please try playing with authentication type from PAP to CHAP or remove authentication altogether

    Already did, and also repeated that with the support engineer on the phone.

     

    > 1. The SIM plan doesn't support MR6150. Could you please advise which plan you get?

    It is a data plan from Claro in Brazil. It is supposed to work. It works on my Car (Volvo XC60) which shares internet over Wifi to the passengers. It also worked when I tried with another unlocked Router from a Brazilian brand (IntelBras GX300 https://www.intelbras.com/pt-br/roteador-5g-gx-3000) which I tested with a friend of mine.

     

    > 2. Try to enable mobile hotspot mode on your Iphone or IPad and see whether you can connect to your IPhone or IPad WiFi
    It works just fine on iPad, iPhone (both of which were purchased in USA, just like the Nighthawk) and on my car.

     

    Is there a way for us to get some sort of debug logs as to what is happening with the nighthawk trying to connect to the carrier network?

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Apr 26, 2023

      I am checking and will get back to you soon.

       

      Thanks

      John

      • galvesribeiro's avatar
        galvesribeiro
        Tutor
        Apr 29, 2023

        John just to let you know, I got another SIM card from another carrier, Vivo (Telefonica in Brazil). It also works perfectly fine with My Car (as mentioned it has a router built-in), the iPad and iPhone (Personal Hotspot also work) and the Intelbras GS3000 5G router.

         

         

        I'm losing hope on this NetGear device. 

         

        Please advise.