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Forum Discussion
Nighthawk M1 Issues
Good Evening: I've got a Nighthawk M1 (Telstra Supplied) in use as the primary internet connection for a client as their Fibre Connection has been delayed. Generally speaking the device works well ...
I have a similar issue, the router can run for a day at the most, it then requires a power off, battery out reboot. The wireless service fails regularly, it can be five to ten minutes at a time. Then it may be an hour of wireless service, then down. Battery out, power out, reboot ahem.The device is essentially useless to us here.
Any clues appreciated.
I am having the same issue with this device. It may run for a few hours fine, then the wireless service is inaccessible. It can be seen as a wireless access point but cannot be authenticated to, the error is 'Unable to connect to TPPW4G_1XY4.
The only fix is to unplug, remove battery, replace battery, replug, wait a minute or so, then it's back and working.
This can happen after five minutes or fifteen minutes or an hour, sporadically.
The firmward is up to date. I keep having this vision of it spinning around as it sails through the air heading towards the river.
Hi ajl,
I share your frustrations. It was also disappointing that I didn't receive anything helpful following my post on this forum.
HOWEVER, I did solve the problem, by getting a replacement modem. This new one has barely missed a beat in four months of almost daily use.
I got my Nighthawk M1 in Australia through Telstra. The front line customer support is unlikely to be helpful to you. But if you go through them, and ask to speak to someone in the Complex Complaint Resolution team (based in Melbourne) then they have the capacity to resolve this by sending you a replacement modem. For me, this process was really easy -- they didn't attempt to diagnose an issue, and implement any fix. I explained that I had the latest firmware and had done a full reset of the device a number of times. The CCR team member then simply confirmed my address, and shipped the replacement, which I received within a couple of days.
Returning the faulty one was a bit more complex, as I didn't receive a return envelope. When my next bill came, I was charged the buy out for the first modem. I followed this up, received the return envelope and then the buy out charge was removed. This was a protracted discussion, mainly because I had not noted the name of the CCR team member that I had first spoken to.
Good luck ajl. I hope that this helps you and others resolve issues with this product.
Thank you HaydenB, great information. I'll be chasing the CCR Team up in the morning. Cheers!