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DUBJE84's avatar
DUBJE84
Tutor
May 18, 2018

Nighthawk M1 (MR1100-100EUS) - reboot loop when connecting to fast 4G+

Hi, I was looking for a solution of the following issue.   When I am at work and in a 4G area, (30Mbps speed) all works fine. If I turn on the M1 in an area (at home) )with a faster connection,...
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TeeJay74's avatar
TeeJay74
Virtuoso
May 18, 2018

Please try again by pressing that reset button on the backside.

DUBJE84's avatar
DUBJE84
Tutor
May 18, 2018

I did use the reset button on the back...  didn't help. :(

As soon as it makes the 4G+ connection it reboots again.

  • TeeJay74's avatar
    TeeJay74
    Virtuoso
    May 18, 2018

    Is it possible to test with different sim card ? It may be worth to try. If it still not working you need advices from some Netgear engineer.On the other hand factory style FW re-flash has sometimes solved some odd problems. Major bug fix FW release is coming soon.

    • DUBJE84's avatar
      DUBJE84
      Tutor
      May 18, 2018

      Hi TeeJee , changing the sim card was tried as well. even different network, tried with and without an external antenna, all make no difference, it seems it isn't able to handle the 4G+ for some reason. Funny (not really) considering it was marketed and priced as the ultimate 1GB CAT 16 modem.

       

      Can you let me know where are the firmware versions to be downloaded you are speaking about?
      either old, new or beta releases? 

      • TeeJay74's avatar
        TeeJay74
        Virtuoso
        May 18, 2018

        I have been using this MR1100-100EUS for 9 months now, maasive amount of versatile testing, and I know this the ultimate LTE terminal device so far. Firmware has had some nasty bugs but they will be fixed.  Please contact some Netgear technical specialist and ask for advice what to do next. I think sales people can arrange that contact if you describe your problem situation in detail.

    • winger13's avatar
      winger13
      Guide
      May 21, 2018
      TeeJay74 wrote:

      ...Major bug fix FW release is coming soon.

      Can you shed some light on:

      1) when (ball park is fine) the firmware will be arriving, and for what carrier(s) ?

      2) what sort of things this magical FW will address ?

      • TeeJay74's avatar
        TeeJay74
        Virtuoso
        May 21, 2018
        I am talking about retail model and its update delivery schedule, which seems to be late. Only Netgear development team knows exact delivery date. Its their decision. Fatal crash bug fixes are priority in this release.