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Forum Discussion
Nighthawk M1 MR1100 will not connect with Keepgo data only SIM
For some reason I am getting a "Mobile Broadband Disconnected" when using a Keepgo data only SIM. I can see that the Netgear Nighthawk M1 (MR1100) uses the AT&T tower. However, it will not allow me...
Current firmware version is: NTG9X50C_10.20.05.02.
AT&T Firmware version available: NTG9X50C_12.05.05.14
When on click on "CHECK FOR UPDATES" it gives me a message "Current software is up to date".
They are blocking the software update. Why is that?
https://www.att.com/device-support/article/wireless/KM1243913/Netgear/NetgearMR1100
Another update with this specific issue. I purchase a Netgear Nighthawk M1 Mobile Router that is non-ATT or any other carrier branded.
It works just fine once I check the box next to "Roaming Data". Please also look at the attached PDF.
This has to do with the ATT branded device firmware. It will not allow the Keepgo APN to be used.
Now, I need to figure out it this has to do with updating the firmware to the latest or unlocking the device.
krisdev25 You are correct. I've tested the older FW 10.20.05.02 on the AT&T MR1100-1A1NAS and observe the same behavior you reported; that the device would not accept the custom APN settings and reverts back to the default AT&T APN profile. I've tested newer AT&T Approved MR1100 FW and the custom KeepGo APN works fine. Upgrading the FW would resolve the issue, however the MR1100 AT&T FW version is maintained by AT&T and there is not a method to locally upgrade.
It is not locked and also the "bell" just means it has notifications. That is all.
Please take a look at the image:
I called AT&T and I have an open technical case with them for the firmware update:
NTG9X50C_10.20.05.02 (old)
NTG9X50C_12.05.05.14 (new)
I've been getting these messages so far with AT&T SIM:"Last checked 1/8/21 9:06 AM"
"The session could not be completed and the device will automatically retry te check for an available update."
"Current software is up to date."
Please take a look at the screenshot of the firmware update messages:
Hopefully, they will be able to push out the firmware update to me so I can get rid of this AT&T branded unit and use the Netgear non-carrier branded unit.No one is willing to tell me why the software will not update.
AT&T support say that will push update and wait 24 hours. Some of the technical people will transfer me to Netgear warranty replacement.
However, no one will say why this update will not work. They won't tell me if the hardware is outdated and that I need to purchase a new hardware version. They all want to be nice and transfer me to someone else.