Nighthawk M1 with Arlo Base Station

[kdebauch]

I recently recieved this hotspot router from AT&T. When they sold it to me they sent me a data sheet which said that it could be used as my Arlo base station. I have tried everything to figure out how to do this, but am having no luck! I can connect all of my wireless devices just fine, but no clue how to connect my camera system. I am currently without security and feeling very vulnerable!

[kdebauch · Accepted solution]

I updated the firmware and after a brief struggle, managed to get all of my cameras synced and working with the M1.

[JasonN]

Hi kdebauch,

I see that your M1 device is working properly because you have other wireless devices connected to it. I am going to move your post to the Arlo location of this community so you can have better assistance on your Arlo devices.

- Jason N

[jguerdat]

It's my understanding that the US version of the M1 is not currently capable of being used as a base station for Arlo wireless cameras. The Australian version does support htis. Dunno if/when the firmware will be updated for support.

Right now you need to plug a base into the Ethernet port, if the M1 has one. Otherwise, use a WiFi extender that's connected to your WiFi so the base can connect via the extender's Ethernet port.

[kdebauch]

Jason, your response is false and completely opposite to the actual truth. My Arlo system works fine. The M1 is not allowing me to connect the Arlo to it. The ethernet port on the M1 does not recognize anything when connected. I have tried connecting it directly to my laptop, a 5 port unmanaged switch, as well as a router. None of these devices receieved any activity from the ethernet port on the M1.

[jguerdat]

Not sure Jason is going to see this. Since the Ethernet port seems to be dead, I would either swap it at an ATT store or contact Netgear support and open a case for replacement.

[kdebauch]

Do you think it is faulty? I wondered if that were the case, but AT&T told me that was normal for the port to not recognize any connections on the M1. I have never owned one before, so I have no way to confirm or deny this. Sucks that this got moved to the wrong section of the forum!

[jguerdat]

I woulda thunk the port would be active but anything is possible.

Repost in the appropriate forum and just leave the Arlo-specific part out or at least reference that any device, including Arlo, can't use the port.

[JasonN]

Hi kdebauch,

Sorry for the misunderstanding. I was thinking that all your other devices could connect to the M1 but your Arlo system couldn't.

Let me look into the issue on the faulty Ethernet port and will get back to you. :]

- Jason N

[JasonN]

Hi kdebauch,

If you can refer to the link below. It is a thread in the Arlo side of the community. A firmware will be coming out to have the Arlo base station be able to connect to the Nighthawk M1 (AT&T provider model). 

Please be patient. :]

https://community.netgear.com/t5/Arlo-Pro/Can-Arlo-base-station-connect-to-Nighthawk-M1/td-p/1295767

- Jason N

[kayakmorris]

I have the same problem. I have the nighthawk m1 and have been waiting since December for the firmware to drop. I called Netgear one month ago and the csr said the firmware was coming out in March(this month). Still waiting 🙄

[JasonN]

Hi kayakmorris,

Thank you notifying the thread. They are working on it and will notify the public when they are ready to release it. Please be patient :]

- Jason N

[kdebauch · Accepted solution]

I updated the firmware and after a brief struggle, managed to get all of my cameras synced and working with the M1.

[JasonN]

Hi kdebauch,

Great! Thank you for notifying us on that and that it is working for you now. :]

- Jason N

[ctrap12]

I've downloaded the firmware update, and when I go into the Arlo app to "Add Device" and select Mobile Router I am getting an error message that the mobile router cannot be detected.  I've read a few things that tell me I need to allow Arlo on the Netgear Mobile App, but I have looked through it and have not been able to find anywhere that I can do this.  I have tried it from a computer also, and have tried doing it while connected to the internet through the wifi of the Mobile Router and while not connect to the mobile router.  The one I am using is the MR1100 AT&T US Version.  Is there something I am missing?  Any help on how I either get the Netgear app to allow Arlo or how to get the Arlo App to recognize the mobile router would be appreciated.  Thank you.

[kayakmorris]

You definitely have to Enable Arlo in the Netgear mobile app prior to adding the M1 in the Arlo app. Make sure your M1 is on and you are connected to the Wi-Fi between your cell phone and the M1. Then click on netgear mobile app. Enable Arlo. Then go back to Arlo app and add the M1. The Arlo app should recognize your M1 if
A. You are connected via Wi-Fi to the M1 and

B. You have enabled Arlo on the app

Enjoy

[ctrap12]

Thanks for replying.  Thats what I had assumed, but I guess the issue is that I'm not able to find where I enable Arlo on the Netgear Mobile app.  I am connected to the WIFI on the M1, I open the Netgear Mobile app, but after that I can't seem to find where the "Enable Arlo" is.  I've looked through everything that I can see in the app, and there isn't a clear path to Enable Arlo.  Sorry for the trouble, but would you be able to provide some assistance as to the path you took within the netgear app to enable the Arlo?  I'm guessing that there might be a button on the initial screen that I just don't have.

Any help would be appreciated.

Thank you.

[JasonN]

Hi Everyone,

If you refer to the link below. You will be able to get more information on this topic.

Please let me know if you have any other questions. :]

https://community.netgear.com/t5/Arlo-Pro/Can-Arlo-base-station-connect-to-Nighthawk-M1/td-p/1295767

- Jason N