Nighthawk M5 MR5100-1Z1MES useless In Middle East

[Mr_Khalid]

Good day NETGEAR COMMUNITY ! ,



First of all, We are in big trouble because a lot of people In Middle East They didn't get the new update :



Model: MR5100-1Z1MES



Firmware Version :


NTGX55_12.04.12.01


GUI Version:


MR5100-1Z1MES_04.02.197.00


HW Version: 1.1



_________________________________________________________________



Most of people stuck on version :



10.12.13.0

&

10.28.02.00



Which is very old version and you cannot change band option's from the router ! You shall to change It from 192.168.1.1 !



Also, when you tried to check for updates It's give you UP TO DATE !



_________________________________________________________________



Is it difficult for a large and leading company in the field of routers like Netgear to Push an OTA update 12.04.12.01 to all owners of the MR5100-1Z1MES model ?



By the way .... The vendor not cooperate at all In Middle East

[Mr_Khalid · Accepted solution]

UPDATE:

After contact with Zain KW, and give them the router, they finally update It to latest firmware!

Thanks to all ..


UPDATE 2:

Many of routers on Zain KW got the new FW update today !!!! No need to send It to Zain !!!

[Hadeiazmi]

Me also, I have this Issue and my firmware version is NTGX55_10.28.02.00.

I cannot change band option's from the router !

I’m very upset, our seller not cooperate.

[S3llawi]

I do have same issue

[mamry]

I also got stuck with this very old firmware version 10.12.13.00, It’s huge disappointment..

Still hoping Netgear will fix this issue..

[sult4n]

I have the same problem with the same router, the (check the attached image), the seller is not cooperating. if the support could help us with a link to the latest version so we can upload the update manually, or push the update over OTA to all MR5100-1Z1MES users, we really need help to get the latest enhanced firmware ;(

[Mr5100v]

I have the same issue. My device has an old firmware version and it can not find the latest firmware via OTA.

[Ksa3344]

Hey Netgear
Thank you for this great device .

Could you please reach out with Zain vendor in Meddle East to speed up pushing the update to all or at least provide the update file here so we could update it manually .

its been 5 months since the update is released and still lot of ppl didn't get it yet .

[SHADOW_KSA]

i hope fix this problem

[Dinars]

Also, I did not receive the update, although there are others who have an update, which is what differentiates the treatment of your customers And there may be no doubt that this is racist behavior in some countries in the treatment of customers

[Nasser1993]

I am also having the same issue, i hope NERGEAR will solve this soon.

[KeepINtouch]

I have the same issue, hopefully Netgear support centre fix it as soon as possible.

[2ped]

me too i have the same issue, unfortunately no update has been pushed regionally,
hopefully Netgear can push an update across all MR5100 Routers

[Blanca_O]

Hi, All, 

Welcome to NETGEAR Community!

Let me check on this. We will provide update once new information will be available. 

Can you also describe the issue you are facing with the current firmware? 

Regards,
Blanca
Community Team

[zoro_san]

Agree, especially m1 updates

[Mr_Khalid]

Hi @Blanca_O  ! ,

Thank you for response.

By the way, I have 2 Routers of MR5100-1Z1MES1, old and new firmware.

For firmware 10.12.13.0 & 10.28.02.00 there's many Issues :

1- You cannot change band region from the router screen, you shall to navigate to 192.168.1.1 or Netgear app  to change It !

2- Unstable of speed , ping , jitter, RSRP, RSRQ, SINR.

3- Switch connect from LTE+ to 5G always every couple of minutes.

4- The carrier name replaced from your ISP  to unknow.  EX: Zain to unknow.

5- There's some very important AT! Command It's gave you error ! Like: AT!BAND=04,"1800",0,4 It's give you error sometimes.

With the new firmware 12.04.12.01 :

1- You can change band region from the router screen !

2- Stable of speed , ping , jitter, RSRP, RSRQ, SINR.

3- Stable connection of 5G and It's not switch to LTE+ like old firmware.

4- The carrier name correct always.

5-  AT! Command Works fine without any error ! So, you can add band frequency without any Issue.

[KeepINtouch]

Hi Blanca , thanks for responding , as we all know the main goal from the updates are to fix bugs , mail function, unstablity and to enhance the frimware , In our case we stocked in old version of frimware mean while others were able to get the latest frimware , 🧐 I am wondering who’s responsible? Kuwait Zain telecom or Netgear ? Am sure day after day you will see many Netgear mr5100 Zain version users will complain about this issue in Netgear Community , In four words ( We Deserve Best Service) , Thanks

[Mu7a]

I do have same issue

[Salem97]

I am also having the same issue, i hope NERGEAR will solve this soon.

[Nour2022]

I have the same problem with M5 5100 from Zain, the update 10.28.02.00

[Dinars]

It is the same problem that Mr. Khaled explained
Unstable of speed , ping , jitter, RSRP, RSRQ, SINR.
I hope this problem is fixed by sending an update to our devices

[Blanca_O]

Hi, All, 

I got an update from the product team. There are two different FWs for MR5100-1Z1MES units. The FW v10.x.x.x is the latest FW for MR5100 units with 4GB of memory. And the customer with 8GB of memory MR5100 can only update to FW v12.04.12.01.

As for the issues with the FW 10.x.x.x, kindly report those issues to Zain. 

Regards,
Blanca
Community Team

[Mr_Khalid]

Hi @Blanca_O ! ,
I have a question, what you mean by 4GB - 8GB memory ? Ram or storage ?

Regards,

[Mr_Khalid]

Hi @Blanca_O ! ,

As your team said , there’s 2 types of memory for NETGEAR M5 MR5100-1Z1MES

I can confirm It was false Information and I have a proof It’s only 800MB for all MR5100-1Z1MES FW’s v10.xx and v12.04.12.01.

We need an urgent solution please !

What’s my fault that I bought a new M5 router that doesn’t accept the update to a new version? Note: that all FW’s have the same memory size and I can prove it.

By the way, the seller Zain kuwait not corporate with us ! How we can fix this ? It’s very sample, just Inform your team to push a new update or at least Inform zain kuwait officially about this Issue.

Regards,

Khalid

[Mr_Khalid]

UPDATE:

After contact with Zain KW, and give them the router, they finally update It to latest firmware!

Thanks to all ..

[Mr_Khalid · Accepted solution]

UPDATE:

After contact with Zain KW, and give them the router, they finally update It to latest firmware!

Thanks to all ..


UPDATE 2:

Many of routers on Zain KW got the new FW update today !!!! No need to send It to Zain !!!