Nighthawk M6 Pro - Drops Internet After 1-2 hours

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muena wrote:

Seems so... 😑

There's a week left to return it, so I will wait a few more days if this working beta firmware really exists and if they'll send it to me, otherwise it will be sent back.

What a pity, this thing has so much power and it would be really worth the 1k for me - but only if it works stable, not if it looses connection at least once a day 😣

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Can you send me a model.josn file to check?

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

You can email me at jopeng@netgear.com. Please mention your community Id for easy tracking.

Thanks

John

Tried to return this back to Bestbuy today, only to find out there is only a 14 day return policy on it and yesterday was the 14th day.  Everything I read about this router before I purchased it were people warning others not to purchase it due to all of the unresolved issues and Netgear support basically hanging up on people and  refusing to help. 

I didn't listen and now I am stuck with a non-usable square brick that is only 2 weeks old. I have noticed that the negative feedback on this product has really picked up over the last few weeks as well. 

So incredibly disappointing 

I have to say that this has led me to reconsider my purchase of an M6.  I was expecting reliability but, alas, it doesn't seem to be here.  I will keep monitoring this thread to see if there is resolution to this issue.  If things change then I'll reconsider as the M6 promises to be worthwhile once these issues are worked out.

Hi All,

If you have a M6 and experiencing data disconnection issues. Please reach out to me by email at jopeng@netgear.com.

Please provide the model.json file and also mention your community ID in the email.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

I will help you to upgrade your devices to the latest to resolve the connectivity stability issues. Some AT&T devices stuck on the old releases. I can help to resolve the issue.

Thanks

John

John,

Just sent you my .json capture.  Thank you.

Sent the JSON file to you on 5/29 JohnPeng 
Thank you

Mr6500 needs to be rebooted every few hours as the internet connection slows or fails. This has been happening since the new NTGX65_12.01.16.01 firmware which was pushed from AT&T. On reboot it works great again. But then within 20-30 minutes needs to be rebooted again. I know many are having this issue, but for this price we need a fix asap. My model is MR6500-1A1NAS_05.00.78.00

Also the software reboot from the NETGEAR Nighthawk MR6500 M6 Pro app does not work right as it shuts the router down but it does not come back on, needs to be done manually.

I have waited 3 weeks with no response. The is not good customer service. We all are having this issue with internet fails needing rebooting then works again for short time, then we need to do it all again so we need a fireware update to fix this problem A.S.A.P. Actualy this has gone on for to long and we need firware update NOW. 

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Diskman wrote:

I have waited 3 weeks with no response. The is not good customer service. We all are having this issue with internet fails needing rebooting then works again for short time, then we need to do it all again so we need a fireware update to fix this problem A.S.A.P. Actualy this has gone on for to long and we need firware update NOW. 

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Please check your private message.

Thanks

bringing another issue to light as this thread seems to be active

https://community.netgear.com/t5/Cell-Service-Mobile-Hotspot/MR6150-firmware-12-01-29-00-review-Glorified-MR1100-LTE/m-p/2338969#M25701

https://community.netgear.com/t5/Cell-Service-Mobile-Hotspot/MR6150-locked-to-only-4g-Bands/m-p/2337570#M25667

Hi Everyone in this thread.

We are testing a beta release with further optimization for data disconnection issue. We would like to get your feedback on the new FW's performance in the field. 

Please email me at jopeng@netgear.com if you are still experiencing periodically data disconnections and would like to help with the beta FW testing.

Please include the following information in your email:

1. Email Subject: Beta Testing on Data Disconnection Issue

2. Your community id

3. Full model,json file captured after logging to WebUI

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks in advance for your help on this.

Regards

John

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anjesh wrote:

bringing another issue to light as this thread seems to be active

https://community.netgear.com/t5/Cell-Service-Mobile-Hotspot/MR6150-firmware-12-01-29-00-review-Glorified-MR1100-LTE/m-p/2338969#M25701

 

https://community.netgear.com/t5/Cell-Service-Mobile-Hotspot/MR6150-locked-to-only-4g-Bands/m-p/2337570#M25667

 

 

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I replied to the above 2 threads. Thanks for bring them to my attention.

Thanks

OK, I may be being impatience but it is 15 more days which makes a total of 5 weeks with nothing some have been having these issues for months. We need more help with our issues and not just fake promises. This is serious as we have spent in many cases over $1000 for something that only works intermittantly. I am not trying to cause trouble but this needs to be fixed. I am finding we are not disconnecting but have a connection but not internet throughput that is why we are needing to reboot then the connection returns with internet for a little while.

In the time it took me to write the above problem I had to reconnect 3 times. This is not right. Oh and I have tried 3 other M6 Pro's and they are all having same issue. Netgear we need you to fix this or return our money.

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Diskman wrote:

In the time it took me to write the above problem I had to reconnect 3 times. This is not right. Oh and I have tried 3 other M6 Pro's and they are all having same issue. Netgear we need you to fix this or return our money.

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I would like to work with you to find out why you experienced the issue. I sent PM to you, but didn't get your feedback. 

The speed drop may be due to the interaction between network and the device. Could you please email me your contact info at jopeng@netgear.com, I will ask our SE to follow up with you. 

Thanks

Email sent for the beta testing... Found a group of these in the json capture

"gcdump":"Str: FORCEFUL PANIC FOR OOM

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JBish wrote:

Email sent for the beta testing... Found a group of these in the json capture

"gcdump":"Str: FORCEFUL PANIC FOR OOM

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Received. Thanks for the report.

Regards

John

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JohnPeng wrote:

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JBish wrote:

Email sent for the beta testing... Found a group of these in the json capture

"gcdump":"Str: FORCEFUL PANIC FOR OOM

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Received. Thanks for the report.

 

Regards

John

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JBish Based on the logs, they all happened more than 2 months ago. We have fixes for these stability issues. A new ATT MR is being planned right now and will be released before Christmas in the current schedule.

Thanks

Great, hopefully this will solve issues folks are having, the more info the better it is for everyone👍

Well, It panicked and shut down, only recourse was reboot... Emailed log 

Regards,

J Bish