Nighthawk M6 Pro MR6500 - Using Internationally (Telia/Chilimobil) Won't Connect to Internet

[kbee]

I have a new MR6500 purchased domestically in the States, factory unlocked per my eBay seller. I travel quite a bit abroad and have a norwegian Data Sim with Chilimobil (using Telia's networks) and while the device connects to the network (It says Chilimobil 4G LTE and shows signal bars 4/5) - it says "Mobile Broadband Disconnected" and when checking the Internet Map settings it says Internet "Not Connected" 

Tried/Tested:

-The Sim is Unlocked with pin code (in fact, I deactivated Sim security because it got annoying). 
-popped the data sim into my phone and confirm it connects just fine on an iPhone, so it is clearly a router issue

-factory reset didn't do anything helpful

-international and domestic roaming ON

 

Any insight one can provide on taking these things abroad would be most helpful.

FWIW, I tried calling Chilimobil customer service and they couldn't figure out why it would not connect to the internet either. 

[michaelkenward]

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@kbee wrote:

I have a new MR6500 purchased domestically in the States, factory unlocked per my eBay seller.

 

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While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Mobile Routers, Hotspots & Modems

Those things are very different from the standard Netgear routers covered in this section.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[kbee]

While I appreciate the tips, I wouldn't have posted a question this specific if I could find it in the the generic manuals for the device. This provided no solution to me. 

Thank you for moving the thread to a more relevant forum - appreciate it! 

Any tips/advice from the rest of the community?

[schumaku]

The only two MR6500 versions I'm aware come with dedicated band plans for ATT and Telstra Australia. there are in no aspect universal world-wide models. Matching tech and band would be pure luck on a global use base:

MR6500_DS_ATT :

Technology / Bands
• LTE CAT 20
• 5G Sub-6: n2, n5, n12, n14, n29, n30, n66, n77
• 5G mmWave: n260
• LTE: B1, B2, B3, B4, B5, B7, B12, B14, B29, B30, B46, B48, B66

• Carrier Aggregation
- Up to 5x Carrier Aggregation on LTE (CA)
- Up to 9x Carrier Aggregation on 5GNR (NRDC)
- Up to 12x Carrier Aggregation on L TE+5GNR (ENDC)
- Up to 2X Up-link Carrier Aggregation on LTE and 5NGR
• Increase network performance and reduce interference with 802.11axe (WiFi 6E), 2x2 MIMO and 2.4/5/6GHz dual band***
• Latest 5G technology:
- 5GNR Sub-6 and mmWave
- 5GNR Sub 6GHz (N)SA
• Secure mobile Internet to deliver incredible download speeds; 5G-enabled with LTE fallback
• Supports LTE CAT 20, LTE Advanced Pro, 4x4 MIMO, 256-QAM

MR6500 Telstra (AUS) :

Technology / Bands
• LTE CAT 20
• 5G Sub-6: n5/n7/n28/n78
• 5G mmWave: n258
• LTE: B1,B3,B7,B28
• 3G: B1,B5

Carrier Aggregation
- Up to 5x Carrier Aggregation on LTE (CA)
- Up to 9x Carrier Aggregation on 5GNR (NRDC)
- Up to 12x Carrier Aggregation on L TE+5GNR (ENDC)
- Up to 2X Up-link Carrier Aggregation on LTE and 5NGR
• Increase network performance and reduce interference with 802.11axe (WiFi 6E), 2x2 MIMO and 2.4/5/6GHz dual band***
• Latest 5G technology:
- 5GNR Sub-6 and mmWave
- 5GNR Sub 6GHz (N)SA
• Secure mobile Internet to deliver incredible download speeds; 5G-enabled with LTE fallback
• Supports LTE CAT 20, LTE Advanced Pro, 4x4 MIMO, 256-QAM

[Dewdrop]

That would explain why it is not able to connect to mmWave bands, but shouldn't it still function with the Sub-6 bands, or at least fall back to LTE? I like the specs, but the bands available seem too limited to make it worth it for someone traveling a lot.

[JohnPeng]

AT&T device doesn't have the band support for EU countries. That might be the reason why the device can't connect to Telia network.

Thanks

John

[ErwanVi]

Hello @kbee 

I just did a similar purchase from eBay: NETGEAR Nighthawk M6 Pro MR6500 AT&T +GSM Unlocked from the seller qualitycellz.  5G WiFi 6E Mobile Router (MR6500) . I am taking a big risk (~1000€ with import taxes and shipping to France) but I wanted the best mobile router, for professional and domestic purposes (very bad cable and LTE internet in my area, but great 5G signal)

Since it's supposed to be "GSM unlocked" and the router covers all the bands of 5G antennas near my working environment, it should be fine. I'm getting worried after seeing your post, though.

Did you manage to make it work? And if you did, what method did you use?

[marinerbcfc]

I am getting mine in the mail, so i might be in the same boat as well, 

- You should access and see if the Mr6500 have a matching IMEI to that in the battery compartment, some third parties unlocking

process might corrupt the IMEI, google IMEI repair if that is the case.

to check for the IMEI there are online tools to do that.

- Just to rule out the SIM card, please while it is inserted in the phone, activate the phone hotspot and see if you can access that hotspot from another device and check for connectivity.

[W1lliam]

Best 5G mobile router for Europe still MR5200-100EUS at the moment, not seeing sign of M6/M6 Pro for EU yet

[JohnPeng]

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@W1lliam wrote:

Best 5G mobile router for Europe still MR5200-100EUS at the moment, not seeing sign of M6/M6 Pro for EU yet

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EU Version MR6450 will be launch soon.

Thanks

[Pras1011]

Will the Australian version be ok for use in the UK?

[W1lliam]

Australia version of M5/M6 supported bands listed below

MR5100-1TLAUS

LTE: B1/B3/B7/B8/B28

NR5G: n5/n7/n78

MR6110-1TLAUS

LTE: B1/B3/B7/B28

NR5G: n5/n7/n28/n78

MR6500-1TLAUS

LTE:B1/B3/B7/B8/B28

NR5G: n5/n7/n28/n78/n258

M5/M6 EU version are

MR5200-100EUS

LTE:B1/B3/B5/B7/B8/B20/B28/B38/B40/B41/B42

NR5G: n1/n3/n5/n7/n8/n20/n28/n38/n40/n77/n78

MR6450-100EUS

LTE:B1/B2/B3/B4/B5/B7/B8/B12/B13/B14/B20/B28/B38/B40/B41/B42/B66

NR5G:n1/n2/n3/n5/n7/n8/n20/n28/n38/n40/n41/n71/n77/n78

MR5200-100EUS seems fits well for UK, so if you are planning to have the device worked in European, suggest not to take Australia but EU version instead

[RTWbyBIKE_com]

[del double post]

[RTWbyBIKE_com]

Hello did you receive it and make it work? I ordered the same thing (NETGEAR Nighthawk M6 Pro MR6500 AT&T +GSM Unlocked) and now I am wondering if it will work in Europe???

Thank you in advance for your answer....

[Qountdown]

Hi,

Did this ever work for you?

[Yeking]

Have you try to change APN? Make sure you find the apn of a particular network you are connecting to and go to settings on the router to change apn so it can give a room for the said network 

[LondonFrance]

Hello community,

I am thinking of buying a Nighthawk M6 off eBay while I am in the US for use later in France.  I know that the Nighthawk is marketed and sold in France but will one bought in the US work anywhere else in the world?  Just wondered if anyone has done the same thing and is able to advise.  Thank you in advance.

Norman,