NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mazar23's avatar
mazar23
Follower
Nov 03, 2022

Nighthawk M6 Pro Overheating Update

Hi everyone, Over a month ago I posted an issue I am having with the Nighthawk M6 pro overheating, freezing up, and stopping all internet connections. This is just an update I got from Netgear in th...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 25, 2022

The fixes for these issues are going through AT&T approval. The release will be coming soon.

Thanks

John

 

kbusby10 wrote:

I am having very similar issues. I have the M6 Nighthawk hotspot with first net. I had no issues for 6 months using an orbit WIFI extender. I had the battery removed as recommended due to running on AC power. 

 

Within the past month the router would get very hot and become unresponsive and drop internet. when pressing the top button the screen would flash on and off. the only way to fix this was to unplug AC power and let it reboot itself. This would fix it for 30 min to 5 hours and then it would start the same process over. 

 

I called AT&T/First net and they sent me a new one. All firmware on the old and new was current. The new hotspot began doing the same thing but now it's totally fried. It will turn on with AC power only with a battery in it.  No internet is being transmitted via ethernet or wifi now.

 

ATT won't send me a new one until i send this one back now. This is becoming very frustrating.

 

kbusby10's avatar
kbusby10
Aspirant
Nov 25, 2022

It seems people have been dealing with these issues for quite some time now. is there a time frame when they are going to release this solution? 

  • drosario610's avatar
    drosario610
    Aspirant
    Dec 04, 2022

    I am having the same issue hotspot is only one week old. It would get very hot and lock up if I have the battery installed every couple hours. With the battery not installed I have not had an issue yet. Does anyone have a ETA on the firmware upgrade? 

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Dec 04, 2022
      drosario610 wrote:

      I am having the same issue hotspot is only one week old. It would get very hot and lock up if I have the battery installed every couple hours. With the battery not installed I have not had an issue yet. Does anyone have a ETA on the firmware upgrade? 

      Could you please explain your network setup in details?

       

      It is better if you can help to capture a model.json file when the device gets hot with battery and send PM to me. Would like to see what cause the device getting hot.

       

      - Logon to the webui (http://192.168.1.1 ) as an administrator
      - Navigate to URL http://192.168.1.1/model.json via the same browser window
      - Capture the results (by selecting all + copy) and send it back

       

      The new release will be coming soon. It will help to address the disconnection issues and other issues reported for Firstnet customers but it may not address the overheating issue since it depends on the network conditions and how the device is used.

       

      Thanks

      John

      • rr2461's avatar
        rr2461
        Aspirant
        Dec 31, 2022
        Just bought the Netgear Nighthawk M6 Pro at Best Buy on Dec 28th, 2022. Continously drops connections. Connection speeds very slow when connected to Netflix on device and causes Netflix to tile or stop and reboot. However, turning on Mobile Hotspot on cell phone and connecting TV directly to phone placed side by side with M6 Pro, no problems. M6 Pro overheats often. Wasn't available at Best Buy so had to order from Netgear so should be new firmware version. Got until January 14th, 2023 to return. If problems aren't resolved by then it's being returned. Netgear should stop selling this device until problems are resolved. It's nothing more then a paper weight IMO!