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Forum Discussion
Nighthawk M6 Pro Overheating Update
Hi everyone, Over a month ago I posted an issue I am having with the Nighthawk M6 pro overheating, freezing up, and stopping all internet connections. This is just an update I got from Netgear in th...
rr2461 wrote:
Just bought the Netgear Nighthawk M6 Pro at Best Buy on Dec 28th, 2022. Continously drops connections. Connection speeds very slow when connected to Netflix on device and causes Netflix to tile or stop and reboot. However, turning on Mobile Hotspot on cell phone and connecting TV directly to phone placed side by side with M6 Pro, no problems. M6 Pro overheats often. Wasn't available at Best Buy so had to order from Netgear so should be new firmware version. Got until January 14th, 2023 to return. If problems aren't resolved by then it's being returned. Netgear should stop selling this device until problems are resolved. It's nothing more then a paper weight IMO!
Please capture a model.json file and send PM to me.
Thanks
Reply to all the customers on this thread.
1. You have any any data connection issues, please raise a separate community issue with your detailed network setup, carrier used and whether the disconnection happens on Ethernet, WiFi or backend carrier data connection.
2. For the device overheating, this is not a FW issue. We introduce the no battery operation to reduce the impact of device performance getting impacted when the device is heated up during the operation. It is normal for the device to get heated up during the operations unless it results in device performance or stability gets impacted.
Thanks