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Forum Discussion

rloberto's avatar
rloberto
Guide
Jul 19, 2022

Nighthawk M6 Pro turns itself off a couple of times a day

I recently purchased an M6 PRO from Telstra to replace an AC800S that was an always-on service in our home. The AC800S battery swelled and exploded, nearly combusting in the process.... Luckily it dr...
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 08, 2022

For those reporting the device stability issue when using the device without battery, this is an known issue and FW fix is available and we are working with the carriers to get the new release approved before we release it.

 

Thanks

 

rambopd's avatar
rambopd
Tutor
Nov 14, 2022

Hi John,

 

Would that also fix the issue of internet speeds slowing until a reboot?

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 14, 2022
    rambopd wrote:

    Hi John,

     

    Would that also fix the issue of internet speeds slowing until a reboot?

    This may be a different issue. Please provide the following information first.

     

    1. AT&T or Firstnet SIM?

    2. Use the device with battery or without battery?

    3. How many clients and how clients are connected to the device, WiFi/Ethernet/USB, etc.

    4. Please also capture a model.json file and send PM to me.

     

    Thanks

     

    John

    • rambopd's avatar
      rambopd
      Tutor
      Nov 14, 2022

      1. Firstnet SIm

      2. Use the device without battery

      3. 23 clients are connected throught google wifi pro that is connect to the M6 Pro Via ethernet.

      4. The model.json file was sent.

      Thanks for the help.
    • masterbeat's avatar
      masterbeat
      Star
      Nov 15, 2022

      Agreeing with the other comments on this thread.  The M6 is junk.  How dare Netgear sell an $800 piece of crap like this.  Who tested it?

       

      JohnPeng I bought this for a road trip and it hasn't stayed running for longer than 20 minutes to an hour max yet.  I'm running plugged in WITH BATTERY.  AT&T SIM.  It's never warm (I've read about overheating issues, but it never feels warm).

       

      Constantly locks up, screen flashes, can't get it to respond to anything, and have to pull power and battery to reset it.

       

      You need to push the fix to this in next 24 hours (or give it to us as beta) or this is getting returned to Amazon.

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Nov 15, 2022
        masterbeat wrote:

        Agreeing with the other comments on this thread.  The M6 is junk.  How dare Netgear sell an $800 piece of crap like this.  Who tested it?

         

        JohnPeng I bought this for a road trip and it hasn't stayed running for longer than 20 minutes to an hour max yet.  I'm running plugged in WITH BATTERY.  AT&T SIM.  It's never warm (I've read about overheating issues, but it never feels warm).

         

        Constantly locks up, screen flashes, can't get it to respond to anything, and have to pull power and battery to reset it.

         

        You need to push the fix to this in next 24 hours (or give it to us as beta) or this is getting returned to Amazon.

        I think your model is MR6150-100NAS. Please help to capture a model.json file and send PM to me. Would like to see the network conditions when the issue happens. 

        - Logon to the webui (http://192.168.1.1 ) as an administrator
        - Navigate to URL http://192.168.1.1/model.json via the same browser window
        - Capture the results (by selecting all + copy) and send it back

         

        Thanks

        John