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Forum Discussion
Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both
We've had an overheat issue where the NETGEAR MR6500 Pro 6 would shutdown. According to the instruction manual, you are not suppose to run with the battery and use the AC battery supply. Is this co...
JohnPeng
Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.
Is it an issue with the device itself or with the firmware? If you can answer or happen to know.
Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.
Is it an issue with the device itself or with the firmware? If you can answer or happen to know.
Kartoffelkonig9 wrote:
JohnPeng
Thank you for the update. Hopefully AT&T will approve the fix sooner rather than later. Even with the battery still in the device, its overheating, it just seems to happen less often. The last two days were actually relatively stable for me, but it just overheated again 3 times in the last two hours.
Is it an issue with the device itself or with the firmware? If you can answer or happen to know.
This is FW issue. Device getting hot during data transferring is expected since the chips are getting more powerful and smaller. we have implemented the mitigation algorithm to reduce the performance impact due to heat.
Thanks
John
Will you post to let us know when it's available?
I purchased mine 1 week ago and have the same issue. Right now it's at 54c with no battery.
Scoe-z wrote:
Will you post to let us know when it's available?
I purchased mine 1 week ago and have the same issue. Right now it's at 54c with no battery.
Device getting hot during the usage is not an issue as long as it is within the design spec.
Could you please explain in detail on your test setup and how many clients connected?
Thanks
I believe you already addressed the issue here.
My setup is the same as all the others posted. No battery, provided adapter, 15 clients, no gaming, latest firmware, ATT, Advanced power mode, and so on. Router freezes and a reboot is needed. This is for home use with only me and two teens. Devices include 4 cameras, 3 tablets, 2 tvs, 3 phones, 2 laptops, and a thermostat. I was just wondering about the mitigation algorithm since I only have 9 days left to return device to ATT.
"This is FW issue. Device getting hot during data transferring is expected since the chips are getting more powerful and smaller. we have implemented the mitigation algorithm to reduce the performance impact due to heat."