Nighthawk needing to be rebooted at least once per day, is this normal?

[Didactylos]

Really what it says in the title. It is dropping its internet connection at least once per day, sometimes more often. I have checked and there are no reported problems with my provider.

Any ideas, is it simply faulty?

Roger

[KC68]

Hi Roger,

I too am experiencing this issue on the MR5100 (Nighthawk 5G Mobile Hotspot Pro).  I've only had the device for one month but this doesn't feel right.  The data flow just stops and all connections to messaging & email are dropped.  Sometimes the hotspot must be rebooted 2-3 times per day, at random times, to maintain connection to the AT&T network.  The nearest AT&T tower is within site of my front door and my phones in the household do not have this issue.  I'm looking for feedback on the correct settings to enable to prevent this device going to sleep or whatever it's doing that dropping the connection AT LEAST once per day. 

Hopefully this discussion will get some traction!

Kara

[JohnPeng]

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@Didactylos wrote:

Really what it says in the title. It is dropping its internet connection at least once per day, sometimes more often. I have checked and there are no reported problems with my provider.

Any ideas, is it simply faulty?

Roger

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Could you please follow the steps below to capture a model.json file and send a private message to me?

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks for your help in advance. Would you like to help us to capture more debugging logs if needed?

Regards

[JohnPeng]

Hi Kara,

We would like to find some detailed information on the issue you reported.

Could you please follow the steps below to capture a model.json file and send a private message to me?

- Logon to the webui (http://192.168.1.1) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks for your help in advance. Would you like to help us to capture more debugging logs if needed?

Regards

[Didactylos]

When I try to do what you ask it simply asks me to log in then presents me wih the option to reset my passowrd, nothing more

[JohnPeng]

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@Didactylos wrote:

When I try to do what you ask it simply asks me to log in then presents me wih the option to reset my passowrd, nothing more

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Can you send me a photo of your device product label to my email: jopeng@netgear.com?

Thanks

[Didactylos]

what do you mean the product label? I have the polythene it came in which simply has the netgear branding, I have the box somewhere in my garage?

Roger

[JohnPeng]

Can you send me a photo of your device? 

Thanks

[Didactylos]

Ignore the bit of cardboard thats an anti-cat device to stop the wifi being sat on

[JohnPeng]

Please email the image to me. Somehow posting the image on the communiyt is not working. I can't see the image.

Thanks

[Didactylos]

I uploaded a photo but it does not seem to be there, trying again

[Didactylos]

emailed to you

Roger