NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

lpfleghardt's avatar
lpfleghardt
Follower
Jan 02, 2018

Replacement Battery for Nighthawk M1 (MR1100)

Where can a Nighthawk M1 (MR1100) be purchased? I believe the mobile hotspot device takes a W-10 battery?   Thanks in advance   Model: MR1100|Nighthawk LTE Mobile Hotspot Router
Hardware
Mobile Routers
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Mar 25, 2018
JSchnee21 wrote:

Hi MikeFl1,

If so, why use a battery at all? 

Depending on how badly a battery has failed there could be a problem. The battery does need to be installed and have sufficient charge to be allowed to install a firmware update.

gpndavid's avatar
gpndavid
Initiate
May 04, 2018

My Nighthawk MR1100 has worked well for four months.  Yesterday it turned off and showed low battery power.  I reset it by removing the battery and SIM card.  Now it only works when the battery is removed.  As soon as I put the battery in, the device is non-responsive, powers down and will not do anything.  Remove the battery and it is fine working on the charger.  As noted on this string, I cannot find a replacement battery.  Any suggestions?  

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    May 08, 2018

    Hi gpndavid,

    Thank you for posting your issue on the community. I will be looking into this issue and finding a solution for you.

    On a normal usage, did you leave the battery fully charge in the device while using the AC power supply? Is your firmware up-to-date with the most current version? Have you done a factory reset?

    What version of the MR1100 do you have? (Telstra // AT&T // etc.) 

    Please provide those answers so it will help us find a resolution.

    Thank you. :]

     

    - Jason N

  • MikeFl1's avatar
    MikeFl1
    Aspirant
    May 16, 2018

    The only way I found to fully charge the battery is to power down, remove the AT&T SIMM card, plug back in the USB cord with device off and then when the battery is full charged, verify power off, unplug, remove fully charged battery. Then if I need to use the MR1100 away from home, I can take it with me and have a fully charged battery for mobile use. I have it hooked up to a ANKER Power Port +6 with 1-QC 3.0 outlet since the MR1100 accepts and can utilize Quick Charge. When not charging a battery, the battery is removed and the MR1100 is powered by the ANKER PP+6 with Anker Quick Charge USB-C cable.I have been told that neither Netgear or AT&T will sell replacement batteries to end users as their policies. I found a Wireless Construction Supplier that had many "on the shelf" and I was processing an order when asked if I was an end-user and I was told they couldn't sell it to me. AT&T has helped a lot to help me find a solution that works for me. I can also power the MR1100 in the field with a USB Power Bank after the battery runs down.

  • pkdstuff's avatar
    pkdstuff
    Tutor
    May 16, 2018

    MikefI1,

    The only reason I was originally looking for a replacement battery was because I like to have spares of things. I usually have two or more batteries for my cameras. I guess this is a habit I should break since unused batteries have lousy shelf life. I appreciate all of your (and others) good advice. I may purchase a device that will allow me to run the device without a battery. I don't understand AT&T's and Netgear's policies on this (not selling replacement batteries). 

     

  • MikeFl1's avatar
    MikeFl1
    Aspirant
    May 31, 2018

    Thank you!

    Unfortunately I don't recognize the language the witbat dot com webpage is in, and it returned no results to my English search terms.  I have been using the Hotspot with no battery, powered by an Anker USB Power Supply and a cooling fan running on it. I am using it tethered to a Router with WiFi disabled. When I need to use it away from the router I have the originally battery fully charged for two or three hours.