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Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

RobotPirate
Aspirant

What is the highest wattage I can use for charging my Netgear M1 hot spot?

It is an mr1100 ATT model

 

I have an aftermarket Anker 18 watt but the device reboots sometimes

 

Can I up the wattage for a chargeR?

Message 1 of 8

Accepted Solutions
JohnPeng
NETGEAR Expert

Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

Yes. You can use the battery when plugged in. The device will reduce the charging voltage when detected the device is plugged in 7/24 in order to protect the battery. So when you see the battery is not fully charged after certain period of time, it is normal.

 

Thanks

John Peng

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Message 8 of 8

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JohnPeng
NETGEAR Expert

Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

Would you like to help us to check whether your device crashed during the normal use instead of resetting due to low power supply?

 

How oftne the issue happens?

 

Thanks

John Peng
Message 2 of 8
RobotPirate
Aspirant

Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

I am using the Nighthawk Mr1100 without battery sometimes plugged in.

 

I have an upgraded Anker 18 watt quallcom 3.0 charging block but the Nighthawk still reboots sometimes

 

Is there anything I can do?

Message 3 of 8
JohnPeng
NETGEAR Expert

Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

Let me chek with the team and get back to you on this.

 

Thanks

John Peng
Message 4 of 8
RobotPirate
Aspirant

Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

Thank you!

 

 

Message 5 of 8
JohnPeng
NETGEAR Expert

Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

Confirmed with our HW team. This is an HW limitation on M1, which is almost 5 years-old. The charger chip used on the device has slow response to power spikes. When no battery is used, the device will reset when the power spikes. Using the battery with M1 will help to resolve the issue since the battery will absorb the power spike and provide the stable current to the device.

 

Hope this can help.

Thanks

John Peng
Message 6 of 8
RobotPirate
Aspirant

Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

Thank you!

 

 

Can I use the battery in the M1 even when plugged in?

 

Message 7 of 8
JohnPeng
NETGEAR Expert

Re: What is the highest wattage I can use for charging my Netgear M1 hot spot?

Yes. You can use the battery when plugged in. The device will reduce the charging voltage when detected the device is plugged in 7/24 in order to protect the battery. So when you see the battery is not fully charged after certain period of time, it is normal.

 

Thanks

John Peng
Message 8 of 8
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