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Forum Discussion

intoxicthreat's avatar
intoxicthreat
Follower
Feb 20, 2020

broadband disconnected

Today I woke up to my Broadband disconnected again. Some of the issues reported already never really gave a clear answer on how to fix this issues. If T-mobile is really blocking the connection to my...
thegalline's avatar
thegalline
Tutor
Feb 21, 2020

My Nighthawk LTE Mobile Hotspot Router(MR1100) is locked up - bricked?.  It auto updated on Monday. For 2 days it seemed to work ok, but Thursday when I powered it up it is dead. Message on router “mobile broadband disconnected”. Cannot access device with mobile appt. passwords don’t work.  I use T mobile. sn 5K1188N5006B1

I talked with T mobile tech support yesterday and they see no problem on their end.

What do I do to fix it? I have a lot of money tied up with this product that is 7 months old.

 

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Feb 21, 2020

    Most likely, the device was blocked by T-Mobile when you use the T-Mobile SIM.

     

    Can you try the SIM card work on your phone?

     

    Thanks

    • thegalline's avatar
      thegalline
      Tutor
      Feb 21, 2020

      John

      Thank you for responding.  I don’t feel competent in doing that myself. I will take the router back to T mobile where they put in the chip and have them check it.  besides I dont want to damage any other of my equipment.

       

      Could you please supply me with the fault tree on this problem so I can have them help me fix it. I don’t know if they are up on this problem so any info you can supply me with so I can bring them up to date would be helpful.

       

      Question: the chip has been in the device for over six months without a problem. Did the firmware damage the chip? What has changed to lead you to believe that the chip is the source of the problem? If we put in a new chip will the device come back with the old passwords? What will I have to do to get this back working?

       

      Again any info you can supply me with for T mobile would be helpful. I only want to make one trip. I have already lost a day of work over this.

      Regards

      Alan

      • Webbwulf's avatar
        Webbwulf
        Tutor
        Feb 22, 2020
        I'm having the exact same problem. Ive reset and rebooted haven't had this problem unless I've gone over my limit and I have not. My provide said its a problem with better and tmobile
    • melwiththecell's avatar
      melwiththecell
      Guide
      Feb 22, 2020

      Would you advise downgrading the Firmware by USB connection? Or do you have some sort of timeline on a patch?
      Thanks!

      • Webbwulf's avatar
        Webbwulf
        Tutor
        Feb 22, 2020
        It's netgear side of things it the patch