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cannot connect laptop to my netgearunite 770s hotspot device

Chez1012
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cannot connect laptop to my netgearunite 770s hotspot device

not the aircard but the at&t unite 770s hotspot device , i'm 64 and don't really know that much about techy stuff but last month on Ebay i purchased the 

 

Netgear Unite 770S 4G LTE Mobile Wifi Hotspot - Black (GSM Unlocked) L/N

and through Ebay also purchased an at&t perpaid sim card to use in the unit  . I inserted the sim card correctly , turned the unit on , went to computer to select unit wifi address and entered the password , it did its thing but did not connect me to the internet . I tried to connect through the unite manager when it directed me there on its own but still could not connect and now that doesn't even pop up anymore , even entering the url address given att.com/unite ... tried googling and even asking for help with the Ebay att seller to no avail ...  I was also told to go intonthe unit settings and reconfigure the apn , only when i go into the hotspot unit in settings there is no such option . Please help 

Model: AirCard 770S|AirCard 770S (AT&T Unite) Mobile Hotspot
Message 1 of 2
Blanca_O
NETGEAR Moderator

Re: cannot connect laptop to my netgearunite 770s hotspot device

Hi Chez1012, 

 

Welcome to NETGEAR Community! 

 

Please make sure that the SIM card is active and enabled with data services. 

What is the operating system of your computer? 

 

Regards, 
Blanca 
Community Team

 

 

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