netgear mr1100 / can not log into attwifimanager ?

[rvtips]

When I try to log into attwifimanager I get this message [ Admin login incorrect [

I put attadmin in for the password.

The modem is working great.

What am I doing wrong?

Phil

[plemans]

Is this a new device? 

When the MR1100 is first setup, it makes you change the login password to it (login is always admin with lowercase). 

if its been setup before, that password won't be the default

[rvtips]

It is used, I got it on ebay,

I did try the password that is on the netgear and it does not work either?

Is there a way to find the password or make a new one?

Phil

[plemans]

It was probably setup from the prior owner and they didn't reset it back to stock. Try factory resetting it. 

https://www.att.com/device-support/article/wireless/KM1318037/Netgear/NetgearMR1100

here's the guide

[rcpax]

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@rvtips wrote:

It is used, I got it on ebay,

I did try the password that is on the netgear and it does not work either?

Is there a way to find the password or make a new one?

Phil

---

it is very likely a refurbished unit. Try resetting the device by using the physical reset button located at the bottom part of the battery. it is pinhole sized. if you are not familiar with it, look it up on the user manual. If it works and let you factory reset the device, then you can login using the default admin password after it reboots. If the physical button has been disabled, your best course of action is to ask the seller for the password. More likely they will not have that password. At that point your best course is action is to ask for a refund and return the device, and be provided with another unit that is not locked out from the admin page. hopefully the return for refund or exchange is still an option for you.

[rvtips]

I tried that last week but it did nothing ?

So yesterday I held the reset button down for 10 seconds unlike the manual says 5 seconds,

I am now a happy camper, Thanks everyone for all the help.

Phil

[rcpax]

Glad to hear you got it working.

[plemans]

Might mark it as solved so others aren't trying to fix it still