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Can't connect Orbi app on iPhone 11 Model RBK752

skiphopjump
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Can't connect Orbi app on iPhone 11 Model RBK752

Hello,

 

I bought the Orbi AX4200  Model RBK752.  

After installing, I downloaded the Orbi app.  The app does not connect to the router.  I am unable to set up parental controls which is why I bought the system in the first place.  I have called customer service multiple times and reset everything.  They said there is some update that they are waiting on and they would email me.  That was a week ago.

 

Help!!!

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Generalanders
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Re: Can't connect Orbi app on iPhone 11 Model RBK752

I just had a fight with the circle app, and I had to allow "local network" and "location" in my IOS permissions. Not sure if I needed both, but it's working now.

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