Orbi WiFi 7 RBE973
Reply

Re: Can't connect to circle while creating account after R7000 factory reset

Can't connect to circle while creating account after R7000 factory reset

I updated router firmware to "1.0.11.123 Hot Fix for R7000", did factory reset, then restored the router's saved configuration.

 

Now, the Android "Circle 1st Generation" app displays "Unable to find Circle" error message. (It worked before the firmware update.)

 

I tap "Pair new Circle", enter my name/ email/ phone, tap "Create Account" and then... "Can't connect to circle" error message displays. 

 

I've searched through the pages in here for a solution, and I see a quite a few other people having the same problem on R7000 (e.g. here, here, here, here, here, and here), solution was often provided via a private message by @DexterJB but nowhere a solution was openly posted. In one instance (here) the user was located in a country not supported by Circle; but I'm in the U.S. and my Circle app worked prior to router firmware update. I've run out of things to try.

 

Help please.

Thank you!

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 6

Accepted Solutions

Re: Can't connect to circle while creating account after R7000 factory reset

I have resolved my issue by going to Android settings, finding the application Circle 1st gen -> storage & cache -> clear cache and clear storage.

View solution in original post

Message 4 of 6

All Replies
FURRYe38
Guru

Re: Can't connect to circle while creating account after R7000 factory reset

Can you try installing Circle app on a different device and set up from there? 

@Christian_R 

Message 2 of 6
cvstray
Aspirant

Re: Can't connect to circle while creating account after R7000 factory reset

I am also unable to connect in the circle first generation app. How do I resolve?
Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 3 of 6

Re: Can't connect to circle while creating account after R7000 factory reset

I have resolved my issue by going to Android settings, finding the application Circle 1st gen -> storage & cache -> clear cache and clear storage.
Message 4 of 6
FURRYe38
Guru

Re: Can't connect to circle while creating account after R7000 factory reset

Good to hear. Please mark your thread and solved so others will know. 

Enjoy,. Smiley Wink

Message 5 of 6
cvstray
Aspirant

Re: Can't connect to circle while creating account after R7000 factory reset

I was able to resolve by re-installing the app
Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 3173 views
  • 2 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7