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Circle App problems

jaywalk03
Aspirant

Circle App problems

I had an ORBI RBR20 that suddenly died on me.  I replaced it with the RBK50 this morning.  I have used the integrated Circle app on my old router to maintain and regulate my childs online activity.  I can not get it to work on my new router.  I have talked to NETGEAR about 10 times today, only to get ran in circles and then disconnected.  They keep telling me that my account is on the old router and I need to boot it up to remove the circle app, then it will enable it on my new one.  That sounds unrealistic to me.  It is unrealistic, because my old one is completely dead.  I am not even asking to transfer my subscription over, all i am asking is to activate the Circle on the ORBI.  Any suggestions?

 

Thanks in advance.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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FURRYe38
Guru

Re: Circle App problems

Netgear has set up a community forum specifically for the Circle product. Most of the people who watch that forum are more likely to have experience with Circle and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls

Good Luck

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: Circle App problems

Hello jaywalk03, 

 

Welcome to the community! May you send me a private message with your case number and confirm your email address. I'd like to assist and look into this further for you. 

 

Regards,

Christian 

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