- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Circle App problems
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Circle App problems
I had an ORBI RBR20 that suddenly died on me. I replaced it with the RBK50 this morning. I have used the integrated Circle app on my old router to maintain and regulate my childs online activity. I can not get it to work on my new router. I have talked to NETGEAR about 10 times today, only to get ran in circles and then disconnected. They keep telling me that my account is on the old router and I need to boot it up to remove the circle app, then it will enable it on my new one. That sounds unrealistic to me. It is unrealistic, because my old one is completely dead. I am not even asking to transfer my subscription over, all i am asking is to activate the Circle on the ORBI. Any suggestions?
Thanks in advance.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Circle App problems
Netgear has set up a community forum specifically for the Circle product. Most of the people who watch that forum are more likely to have experience with Circle and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
Good Luck
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Circle App problems
Hello jaywalk03,
Welcome to the community! May you send me a private message with your case number and confirm your email address. I'd like to assist and look into this further for you.
Regards,
Christian
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more