Circle App "Can not find active subscription" after one month of one year Apple AppStore subscriptio

[Sixspence]

This seems to be a frequent issue with other users.

How do I get the Circle App to reconnect with my active Apple App Store subscription?

[Christian_R]

Hello Sixspence, 

Our engineering team is aware of an issue with Circle's Premium features being unavailable. Our team is working with Circle on a fix but we currently do not have an ETA. I would recommend following this link for further updates. 

https://support.meetcircle.com/hc/en-us/articles/360001393971--SERVICE-INCIDENT-5-30-2020-Circle-on-...

Christian 

[Sixspence]

I'm still unable to connect to Circle subscription.

Am I doing something wrong here? Now I cannont access the app either, even though I could before.
When I start the Circle app. I get the "Darn, couldn't find Circle on your router." message.

Should I be using the Circle 1st Gen app or the other Circle app. (this is confusing)

Any help would be appreciated.

[Christian_R]

Hello Sixspence,

I recommend using the following link to open a support case regarding the Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

1. Select "Get help on my NETGEAR product"

2. Select your country

3. Select "I have a NETGEAR product without a serial number"

4. In the dropdown menu, please select "Circle" as the product

Regards,

Christian 

[Sixspence]

Thanks. I opened an email ticket.
Will update on results.