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Forum Discussion

mcornell's avatar
mcornell
Aspirant
Jun 14, 2019

Circle Continually loses connection/settings Orbi

We have been using the Disney Circle product enabled in the RBR50.  We have noticed the following behavior   Circle loses its connection Once it resestablishes connection, all settings are purged...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 17, 2019

Hi mcornell, welcome to the community! I have sent you a message. Please check your inbox.

 

Dexter

Kraftjc's avatar
Kraftjc
Aspirant
Jun 25, 2019
I am having the same problem. Did you get resolution?
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 26, 2019

    Hi Kraftjc, welcome to the community! May I know what steps you've tried so far? Also, please make sure that your Orbi is on the latest firmware version.

     

    Dexter

  • mcornell's avatar
    mcornell
    Aspirant
    Jun 27, 2019

    I haven't been away from my Orbi for a week and a half, however, before I left, a contact with Circle suggested that I needed to move any and all smart home devices to an unmanaged setting. This is different from leaving them in the default Home setting.  

     

    This will get put to the test over the next few days and weekend to see if this has an impact.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 27, 2019

      Hi mcornell, thanks for the update. Please keep us posted.

       

      Dexter

      • Kraftjc's avatar
        Kraftjc
        Aspirant
        Jun 27, 2019

        I just recently updated the firmware on the Orbi, we will see if this helps.  The only smarthome device I have is a ring spotlight camera.  I will change that to unmanaged.Thanks and I'll keep you posted.