Circle Passcode Reset and Manage two R7000

[sugengz]

I have two R7000, one to be used at home, the other one at my small office...

I could use Circle well at home....

The other one at my small office, i could not use the Circle..

It kept asking for new passcode.... but never received (i dont remember setting up circle in this router).... any way to solve this?

I've tried this using different phone device (and different number) than the one that I use at home... It could not solve...

Can I use one phone to manage both Circle? Any one manage to do it? 

[DexterJB]

Hi @sugengz, welcome to the community! Is your home and small office in two different locations/network?

Dexter

[sugengz]

My home and small office is in different in location (10km away)... 

[DexterJB]

Hi @sugengz, the links below may help sort things out for you.

https://support.meetcircle.com/hc/en-us/articles/360026373052-Can-I-Setup-Two-Circles-Using-the-Same...

https://support.meetcircle.com/hc/en-us/articles/360022374572-Advanced-Network-Configurations-Unsupp...

Dexter

[sugengz]

I understand that it could only one device with one router...

It happened to me few months ago when the first time i setup my circle...

I manage to set it up properly at my house the Circle, pair with my iPhone...

Few days later, I tried to setup the Circle in my office (different location from my house - 10km away)... 

After I enabled my Circle in Router... I opened the Circle apps in my iPhone and somehow all the devices in my office router merges with list of device in my home router... and then the apps quit.... and will quit everytime I run... 

Then I deleted the Circle apps from my phone.... 

When I got home i reinstall the Circle apps at my house... managed to setup the Circle again....

The next day, I try to setup the circle in my office using my other phone which is Android....

After I install, and run... the apps recognized the Circle, when I tap to manage... It keep asking me to get passcode.. and the "Text" button, never send any button to any number that I have...

I still could not setup Circle in my office....  even with different phone....

[sugengz]

I think I need help to reset passcode for Circle in my office router.... anyone can help?