Orbi WiFi 7 RBE973
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Circle Passcode Reset

matthewstenberg
Aspirant

Circle Passcode Reset

I have a new phone and my Administrator passocde for Circle is not working.  I have clicked the "Resend code" option.  When I use the provided passcode I get an error message: Could not connect. Please check your passcode and try again.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
matthewstenberg
Aspirant

Re: Circle Passcode Reset

I was able to resolve this issue.  I logged into my Orbi router through the browser, not on my phone.  Once there I disable the Circle parental control service.  After a few minutes I re-ebaled the Circle parental control and was then able to use the texted passcode to connect through the Circle admin iphone app.

Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: Circle Passcode Reset

Hi matthewstenberg, 

 

Thanks for sharing your experience as it may help others who may experience the same issue. 

 

Regards,

Christian 

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