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Re: Circle Premium no longer working
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Circle Premium no longer working
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Re: Circle Premium no longer working
Hello Peytonloki,
May you power cycle your router and reinstall the Circle app.
Thanks,
Christian
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Re: Circle Premium no longer working
Thanks for the reply Christian. I've done both of those things, as well as taken updates on router as well.
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Re: Circle Premium no longer working
Hi Peytonloki,
May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Orbi app.
Christian
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Re: Circle Premium no longer working
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Re: Circle Premium no longer working
Hello Peytonloki,
Thanks for confirming. I would recommend using the following link to open a support case regarding Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.
1. Select "Get help on my NETGEAR product"
2. Select your country
3. Select "I have a NETGEAR product without a serial number"
4. In the dropdown menu, please select "Circle" as the product
Christian
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Re: Circle Premium no longer working
Based on your serial number and purchase date, NETGEAR can offer you the following support options
I can’t open a ticket without paying for support. This doesn’t appear to be an issue limited to my experience, since I’m seeing multiple reports of Circle Premium features not working by various users.
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Re: Circle Premium no longer working
Hi Peytonloki,
May you send me a private message with the following info and I'll have it forwarded it to support.
Name:
Email:
Phone:
Preferred Contact Time:
Router Model:
Router Firmware Version:
Thanks,
Christian
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Re: Circle Premium no longer working
Funny thing is that as of today the history and usage started working, but now when I have any filter at all selected, it blocks sites it shouldn't be blocking. Found this out when the kids tried to get on their school websites for class.
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Re: Circle Premium no longer working
Same issue here. Suddenly blocked school portal so I had to move his Chromebook to my profile to get it to work, and as of today, premium is back to not working at all (showing the "upgrade to premium" stuff again). Very frustrating. This Circle on an Orbi.
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