Forum Discussion

Tutor

Nov 17, 2020

Circle Premium no longer working

As of 11/12 Circle is no longer blocking websites based on settings. The visited and filtered history are also no longer populating. And off times are no longer respected.

Christian_R

NETGEAR Employee Retired

Nov 27, 2020

Hello Peytonloki,

Thanks for confirming. I would recommend using the following link to open a support case regarding Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

1. Select "Get help on my NETGEAR product"

2. Select your country

3. Select "I have a NETGEAR product without a serial number"

4. In the dropdown menu, please select "Circle" as the product

Christian

Peytonloki

Tutor

Nov 28, 2020

When I do that, I receive the following:

Based on your serial number and purchase date, NETGEAR can offer you the following support options

I can’t open a ticket without paying for support. This doesn’t appear to be an issue limited to my experience, since I’m seeing multiple reports of Circle Premium features not working by various users.

Christian_R
NETGEAR Employee Retired
Dec 03, 2020
Hi Peytonloki,

May you send me a private message with the following info and I'll have it forwarded it to support.

Name:

Email:

Phone:

Preferred Contact Time:

Router Model:

Router Firmware Version:

Thanks,

Christian
marcojr
Tutor
Jan 12, 2021
Correct ! same to me !!
- Peytonloki
  Tutor
  Jan 13, 2021
  Funny thing is that as of today the history and usage started working, but now when I have any filter at all selected, it blocks sites it shouldn't be blocking. Found this out when the kids tried to get on their school websites for class.
  - CWMATX
    Aspirant
    Jan 16, 2021
    Same issue here. Suddenly blocked school portal so I had to move his Chromebook to my profile to get it to work, and as of today, premium is back to not working at all (showing the "upgrade to premium" stuff again). Very frustrating. This Circle on an Orbi.