Orbi WiFi 7 RBE973
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Re: Circle Premium no longer working

Peytonloki
Tutor

Circle Premium no longer working

As of 11/12 Circle is no longer blocking websites based on settings. The visited and filtered history are also no longer populating. And off times are no longer respected.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 11
Christian_R
NETGEAR Employee Retired

Re: Circle Premium no longer working

Hello Peytonloki, 

 

May you power cycle your router and reinstall the Circle app. 

 

Thanks,

Christian 

Message 2 of 11
Peytonloki
Tutor

Re: Circle Premium no longer working

Thanks for the reply Christian.  I've done both of those things, as well as taken updates on router as well.  

Message 3 of 11
Christian_R
NETGEAR Employee Retired

Re: Circle Premium no longer working

Hi Peytonloki, 

 

May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Orbi app. 

 

Christian 

Message 4 of 11
Peytonloki
Tutor

Re: Circle Premium no longer working

That was also already done as well.
Message 5 of 11
Christian_R
NETGEAR Employee Retired

Re: Circle Premium no longer working

Hello Peytonloki,

 

Thanks for confirming. I would recommend using the following link to open a support case regarding Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

 

1. Select "Get help on my NETGEAR product"

2. Select your country

3. Select "I have a NETGEAR product without a serial number"

4. In the dropdown menu, please select "Circle" as the product

 

Christian 

Message 6 of 11
Peytonloki
Tutor

Re: Circle Premium no longer working

When I do that, I receive the following:

Based on your serial number and purchase date, NETGEAR can offer you the following support options

I can’t open a ticket without paying for support. This doesn’t appear to be an issue limited to my experience, since I’m seeing multiple reports of Circle Premium features not working by various users.
Message 7 of 11
Christian_R
NETGEAR Employee Retired

Re: Circle Premium no longer working

Hi Peytonloki, 

 

May you send me a private message with the following info and I'll have it forwarded it to support. 

 

Name:

Email:

Phone:

Preferred Contact Time:

Router Model:

Router Firmware Version:

 

Thanks,

Christian 

Message 8 of 11
marcojr
Tutor

Re: Circle Premium no longer working

Correct ! same to me !!

Message 9 of 11
Peytonloki
Tutor

Re: Circle Premium no longer working

Funny thing is that as of today the history and usage started working, but now when I have any filter at all selected, it blocks sites it shouldn't be blocking.  Found this out when the kids tried to get on their school websites for class.  

Message 10 of 11
CWMATX
Aspirant

Re: Circle Premium no longer working

Same issue here.  Suddenly blocked school portal so I had to move his Chromebook to my profile to get it to work, and as of today, premium is back to not working at all (showing the "upgrade to premium" stuff again).  Very frustrating.  This Circle on an Orbi.

Message 11 of 11
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