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Re: Circle Setup

mpiekny
Aspirant

Circle Setup

App downloaded on my iPhone won’t recognize my router. Help.
Model: R6900|Nighthawk AC1900 Smart WiFi Router
Message 1 of 6
DexterJB
NETGEAR Moderator

Re: Circle Setup

Hi @mpiekny,

 

Welcome to the community!

 

1. Please make sure that you have followed the steps linked below:

 

https://kb.netgear.com/000038871/

 

2. What is the firmware version of the router?

3. Please try using another device if the issue will persist.

4. You can try re-installing the app.

 

Dexter

Community Team

Message 2 of 6
DexterJB
NETGEAR Moderator

Re: Circle Setup

Hi @mpiekny,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 6
mpiekny
Aspirant

Re: Circle Setup

No progress, Dexter. Firmware is up to date. Cycling power doesn’t help. Genie and remote control work fine. Need to fix this week or will return. That’ll be the second return. irst time was because Model did not support Circle.
Message 4 of 6
DexterJB
NETGEAR Moderator

Re: Circle Setup

Hi @mpiekny,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team
 

Message 5 of 6
mpiekny
Aspirant

Re: Circle Setup

Received and replied.
Message 6 of 6
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