Orbi WiFi 7 RBE973
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Re: Circle Time Limit -- can it only apply while iPad is unlocked?

drdoz
Apprentice

Circle Time Limit -- can it only apply while iPad is unlocked?

Time connected accumulates all the time the device is accessing the network, even if it's not actually being used. This makes the time limit pretty worthless, since you need to have the device on so it can do updates, backups, etc. when it's not actively being used.

Message 1 of 6
DexterJB
NETGEAR Moderator

Re: Circle Time Limit -- can it only apply while iPad is unlocked?

Hi @drdoz,

 

Welcome to the community!

 

1. What is the model number and firmware version of the router?

2. Does the issue persist on all your devices that are being managed by Circle?

 

Regards,

 

Dexter

Community Team

Message 2 of 6
JBergs
Initiate

Re: Circle Time Limit -- can it only apply while iPad is unlocked?

Dexter,
How about an answer instead of just questions sir?
What is standard operating procedure for time tracking? I put limitations on my kids' devices, but the question remains, does the time count against them even when the devices are not actively being used, as the previous poster wisely mentioned, the devices are always on and virtually always connected to WiFi with who knows how many apps/things running in the background? Please advise protocols for time counts.
Message 3 of 6
DexterJB
NETGEAR Moderator

Re: Circle Time Limit -- can it only apply while iPad is unlocked?

Hi @JBergs,

 

The link below may help out.

 

https://support.meetcircle.com/hc/en-us/articles/115001380951-The-Time-in-Usage-Does-Not-Add-Up-Corr...

 

Regards,

 

Dexter

Community Team

Message 4 of 6
drdoz
Apprentice

Re: Circle Time Limit -- can it only apply while iPad is unlocked?

No, that's not the issue. Usage time accrues even when the iPad is locked and not being used. This makes the feature pretty much useless. Not only is it inconvenient to restart the device every time it's to be used, but updates & backups need to run while it's powered on but in use.

Message 5 of 6
drdoz
Apprentice

Re: Circle Time Limit -- can it only apply while iPad is unlocked?

Hi Dexter,

 

1. Router is an Orbi RBR40, firmware 2.1.14.16.

2. I don't know if this happens for the PS4, for instance, since I can't really use the feature if it's going to count all the time the ipad is powered on as usage time.

 

 

Message 6 of 6
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