Forum Discussion

Tutor

Mar 17, 2020

Circle connectivity interruption on RBR50

Hello -- I'm running into intermittant disconnection issues with Circle. This started about a week ago. I decided to upgrade my RBR50 to the latest firmware (V2.5.1.8) to see if things would improve ...

Retired_Member

Apr 08, 2020

This is the same when we contacted the Priority Netgear Support, it used to take them 1-3 days to get back to us, now they take up to 7 days just to reply our message without a good solution.

Christian_R

NETGEAR Employee Retired

Apr 08, 2020

Hi AlexWong,

All previous firmware versions for the Orbi should work with Circle. Our product teams are currently investigating reports of Circle possibly causing intermittent disconnections. We currently do not have an ETA or further details at this moment.

Thank you for your patience,

Christian

herman2p
Aspirant
Apr 15, 2020
Christian,

I recently purchased the RBR50 and am running the latest firmware. My first NETGEAR product in over a decade. The system worked for about 2 or 3 days, then started to disconnect from the internet a couple of times a day. Disconnecting "circle" seems to have solved this issue, but with 3 teenage boys it has created another problem. Unfortunately, I am going to be returning this item as soon as I identify a replacement.
strayfrog
Tutor
May 17, 2020
Hello — can you provide any update if the circle issue has been root caused? Can we expect a fix anytime soon?

Thanks.