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Re: Circle disappeared and now it's Netgear Parental Controls
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Circle disappeared and now it's Netgear Parental Controls
Have been experiencing the dreaded lose Wifi and have to restart RBR50v2 which then turns off Parental Controls and loses all Circle settings. So, I updated to the new firmware 2.7.0.70 as it said it resolved the issue: "Fixes the issue where the client devices potentially could not access the Internet after enabling Circle." It also said "Supports Smart Parental Control" but NOT that it took away Circle! I am no longer able to access Circle! I've tried downgrading to the prior firmware and as soon as I upgrade again it loses Circle. Help!!!!
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Re: Circle disappeared and now it's Netgear Parental Controls
Hello pengwn,
May you send me a private message with your serial number and email address for us to check further.
Thanks,
Christian
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Re: Circle disappeared and now it's Netgear Parental Controls
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Re: Circle disappeared and now it's Netgear Parental Controls
RBR50 with inability to reconnect Circle.
Love it’s features and don’t mind paying the subscription.
Were you able to get it fixed?
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Re: Circle disappeared and now it's Netgear Parental Controls
No, nobody has responded to assist me yet....
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Re: Circle disappeared and now it's Netgear Parental Controls
Updated firmware on RBR50 with inability to reconnect Circle.
Were you able to get it fixed?
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Re: Circle disappeared and now it's Netgear Parental Controls
Hello Fargojay,
I'd like for our support team to reach out for further investigation. May you provide me with the following info in a private message.
Email:
Phone:
Preferred Contact Time:
Serial Number:
Thanks,
Christian
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Re: Circle disappeared and now it's Netgear Parental Controls
Hello,
I am having the same issue after a recent firmware update. I completed a factory reset this morning, and also manually downloaded the latest firmware for the Netgear website. I am now running version 2.7.1.60
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