Circle erased on Orbi 3000

[topshelf]

Circle alerted me to internet outage early this morning through push notification on iPhone X. Selected notification and it tried to open circle app (1st gen) and couldn’t load since no internet. Internet came back and circle information from years of perfecting is all completely GONE. Circle app say congrats and asks to name profile as if it is first time setup. No other options and I pay premium monthly for this service. Disney says netgear has to support me not them. Hope I can restore?

[topshelf]

Update: tried to remove and re-add app on iPhone. Well now even with having the admin code texted to me it says it’s invalid. Useless. Now what?

[Christian_R]

Hi topshelf,

May you send me a private message with the following info so I can check our system.

Name:

Email:

Phone:

Router Model:

Serial Number:

Passcode that was provided to you:

Thanks,

Christian