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Forum Discussion

DougB628's avatar
DougB628
Apprentice
Apr 12, 2019

Circle filtering unmanaged device

I have been testing Circle on my Orbi, and I am finding that it is filtering unmanaged devices. I have attached a screen shot of the filter page that comes up, which clearly indicates that the device...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 14, 2019

Hi DougB628,

 

I have sent you a message. Please check your inbox.

 

Dexter
Community Team

Retired_Member's avatar
Retired_Member
Apr 22, 2019
Same problem here. Is there a fix for this?
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 23, 2019

    Hi Retired_Member,

     

    Welcome to the community!

     

    Please make sure that your router is using the latest firmware if you haven't updated it yet. What model is that by the way?

     

    Dexter

    • Retired_Member's avatar
      Retired_Member
      Apr 30, 2019

      Thank you DexterJB

       

      I have the latest firmware 2.3.1.48. 

      The problem is:

      Internet browsing history for a number of unmanged device appears in random wrong profiles. I can see that obviouse web-url from "electric car charger" is in my Kids profile. I have tried to make a "dummy" profile and add the unmanaged devices there but no luck.

       

      Arild

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Apr 30, 2019

        Hi arildj, thanks for the update. You can try resetting the device to factory settings and check if the issue will persist. Let me know how that works.

         

        Dexter