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Circle not sending me a passcode

fireblaster
Luminary

Circle not sending me a passcode

Hello, I am subscribed to Disney Circle Premium on RBK50-100UKS Orbi wifi mesh.

I recently re-booted my orbi and when I launch Disney Circle app on iOS, I am prompted to enter my passcode, but it is no longer accepted. 

I then requested for the passcode to be sent to me by text, but after repeated attempts, I did not receive any passcode text.

Please help!

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 4
FURRYe38
Guru

Re: Circle not sending me a passcode

Please a forum moderator about this in the Circle app forum:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle

 

Good Luck.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and RBK752 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 2 of 4
Blanca_O
NETGEAR Moderator

Re: Circle not sending me a passcode

Hi @fireblaster

 

Welcome to NETGEAR Community!

 

Please send me a private message with the following information by clicking on this link

 

- Name

- Email address associated to Circle

- Device Serial Number

 

Regards,
Blanca
Community Team

Message 3 of 4
fireblaster
Luminary

Re: Circle not sending me a passcode

Hello, the problem has been resolved. The passcode took several hours to be sent to me.
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 4 of 4
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