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Circle not showing up as an option on Netgear AC1750, Model R6400

wolver1234
Aspirant

Circle not showing up as an option on Netgear AC1750, Model R6400

I have an R6400 with the latest firmware, I have parental controls turned on, yet there is no option to turn on Circle by Disney. What am I missing?

 

Message 1 of 8
DexterJB
NETGEAR Moderator

Re: Circle not showing up as an option on Netgear AC1750, Model R6400

Hi @wolver1234,

 

Welcome to the community!

 

The Circle feature is supported by the R6400v2.

 

Dexter

Community Team

Message 2 of 8
wolver1234
Aspirant

Re: Circle not showing up as an option on Netgear AC1750, Model R6400

How do I know if I have V2?

Message 3 of 8
DexterJB
NETGEAR Moderator

Re: Circle not showing up as an option on Netgear AC1750, Model R6400

Hi @wolver1234,

 

The model number on the device sticker will indicate R6400v2.

 

Dexter

Community Team

Message 4 of 8
SCBR
Aspirant

Re: Circle not showing up as an option on Netgear AC1750, Model R6400

Can I upgrade my R6400 to R6400V2 so I can access to the circle functionality? Please advise how.  Thanks,

Message 5 of 8
DexterJB
NETGEAR Moderator

Re: Circle not showing up as an option on Netgear AC1750, Model R6400

Hi @SCBR,

 

Welcome to the community!

 

The R6400v2 is a separate hardware/device from the v1.

 

Dexter

Community Team

Message 6 of 8
SCBR
Aspirant

Re: Circle not showing up as an option on Netgear AC1750, Model R6400

Thanks, will the R6400 have Circle capability and if so can you advise approx time?

Message 7 of 8
DexterJB
NETGEAR Moderator

Re: Circle not showing up as an option on Netgear AC1750, Model R6400

Hi @SCBR,

 

Support does not have visibility of future product features and updates.

 

Dexter

Community Team

Message 8 of 8
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