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Circle on Orbi RBR50 - "Failed to verify passcode"
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Circle on Orbi RBR50 - "Failed to verify passcode"
I've been using Circle on my RBR50 for about a year now. Occasionaly I get "can't connect to circle" error using the Android app on my Samsung Galaxy S9+. If I wait a minute or 2, or kill the app and re-open it, I can eventually get it to connect again. Last night, this did not work and it would not connect at all for a few hours. I tried a few things to get it to connect, but it is still not working:
1. Rebooted the router
2. Disabled Circle in router, then re-enabled
3. Uninstalled app, reinstalled it
After re-installing the app it asked me for my passcode. I clicked "I'm the only Circle admin" and nothing happened. Eventually i did get a text with a code. I was able to get past the passcode screen, but it still couldn't connect. Re-installed teh app again, and now I continue to get "Failed to verify passcode". I get a passcode texted to me evey time I click the link, it is the same passcode each time but no longer works.
How do I get the app re-connected to Circle?
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Re: Circle on Orbi RBR50 - "Failed to verify passcode"
Nevermind about this. I was able to reach out to the circle app support (help@meetcircle.com) directly and they were able to resolve it. Not exactly sure what the problem was yet, but they sent me a new passcode to use that worked and got me back into the app.
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Re: Circle on Orbi RBR50 - "Failed to verify passcode"
OrbiOrbi,
Thanks for providing an update to your post as it may help others who may experience the same issue.
Regards,
Christian
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